Field Enablement & Operations Manager- Oncology – Pittsburgh, PA

Role Summary

BiTE Operationalization Specialist (BOT) is a field-based, customer-facing role serving a defined geography that includes Pittsburgh, New York State, and Western Pennsylvania. Provides operational support for BiTE therapy delivery, including operational education, workflow insights, and cross-functional coordination, while ensuring that all clinical and implementation decisions remain with the institution and providers. Reports to the Manager, BiTE Operationalization Team.

Responsibilities

• Role Scope & Model: Customer-facing field role responsible for consistent and compliant execution of approved BiTE therapy operational support. Operate closely within defined role boundaries; this position does not function as a consultant or problem solver for customers. Complete work aligned to national BOT strategy, approved engagement models, and Amgen policies.
• Customer Engagement & Operational Support: Engage with prioritized sites of care to assess where the site sits on the BiTE therapy and T-cell engager therapies operationalization spectrum and determine which MAC approved educational resources are best suited to share with the site, including identifying key collaborators to engage at the site. Reinforce Amgen’s role as a manufacturer that supports, but does not direct, site of care operational or clinical decisions. Assess clinical, economic, and operational barriers to therapy implementation and align to MAC resources. Educate site customers to inform operational workflows related to BiTE therapy delivery. Maintain a consistent, professional operational presence while avoiding advisory or decision-making roles.
• Cross-Functional Collaboration & Escalation: Work cohesively within a field matrix including account management, sales, and patient services; participate in joint planning and engagement plan coordination; apply an escalation—not resolution—model for challenges outside approved scope; document insights and blocking issues; collaborate with Sales, Medical, Patient Services, and other field partners; communicate insights and trends to managers and partners; participate in regional and national meetings, training, and standard process sharing.
• Compliance & Professional Standards: Ensure all customer interactions align with Amgen policies and regulatory requirements; maintain understanding of Amgen’s role as a manufacturer and use only MAC-approved materials and engagement models; model ethical, patient-centric, and compliant behavior in all interactions.

Skills

• Effective communication and relationship-building skills
• Ability to work effectively in a matrixed field environment
• Comfortable engaging with clinical, operational, and administrative partners

Additional Requirements

• Willingness to travel extensively and manage a dynamic workload

Qualifications

• Required: Doctorate Degree & 1 Year Of Relevant Experience
• Required: Masters' Degree & 3 Years Of Relevant Experience
• Required: Bachelors Degree & 5 Years Of Relevant Experience
• Preferred: Clinical/Administrative experience (preferred, but not required) in a hospital or institutional setting
• Preferred: Oncology, hematology, or cellular/immunotherapy experience
• Preferred: Experience working within complex hospital systems or multidisciplinary care teams
• Preferred: Strong understanding of inpatient and outpatient workflows, pharmacy operations, and patient care coordination
• Preferred: Ability to translate clinical and operational complexity into clear discussions with customers through use of approved resources