Field Enablement & Operations Manager- Oncology – Pittsburgh, PA

Role Summary

BiTE Operationalization Specialist (BOT) is a customer-facing field role designed to help address operational barriers that healthcare institutions may encounter when implementing Amgen’s BiTE and T-cell engager therapies. BOT supports sites of care using approved resources detailing considerations that cover operational education, workflow insight, and cross-functional coordination, while respecting that all clinical and implementation decisions remain with the institution and providers. The BOT establishes and maintains professional, compliant relationships with customers navigating the complexities of BiTE therapy delivery. The BOT will report to the Manager, BiTE Operationalization Team.

Responsibilities

• Customer-facing field role responsible for consistent and compliant execution of approved BiTE therapy operational support
• Operate closely within defined role boundaries; this position does not function as a consultant or problem solver for customers
• Complete work aligned to national BOT strategy, approved engagement models, and Amgen policies
• Engage with prioritized sites of care to assess where the site sits on the BiTE therapy and T-cell engager therapies operationalization spectrum and determine which MAC approved educational resources are best suited to share with the site for their consideration based on that assessment, including determining which key collaborators to engage with at the site
• Reinforce Amgen’s role as a manufacturer that supports, but does not direct, site of care operational or clinical decisions or act as a consultant for a site’s assessment of its operationalization gaps or implementation needs and processes
• Assess clinical, economic, and operational (CEO) barriers to therapy implementation and align to use of MAC approved resources as appropriate
• Educate site customers (e.g., nursing leadership, pharmacy, APPs, administrators) to inform operational workflows related to BiTE therapy delivery
• Maintain a consistent, professional operational presence while avoiding advisory, consultative, or decision-making behaviors
• Work cohesively within a field matrix including members of account management, sales, and patient services to achieve desired objectives
• Participate routinely in joint planning discussions and coordination of engagement plans with sales and account management
• Apply an escalation – not resolution model for customer challenges that fall outside of approved scope and advance issues through appropriate internal pathways
• Provide timely, accurate documentation of insights and blocking issues while maintaining clear separation from resolution activities
• Collaborate compliantly with Sales, Medical, Patient Services, and other field partners to ensure coordinated customer experience
• Communicate insights, trends, and barriers to managers and cross-functional partners to inform strategy and execution
• Participate in regional and national meetings, training, and standard process sharing

Qualifications

• Required: Doctorate Degree & 1 Year Of Relevant Experience
• Required: Masters' Degree & 3 Years Of Relevant Experience
• Required: Bachelors Degree & 5 Years Of Relevant Experience
• Preferred: Clinical/Administrative experience (preferred, but not required) in a hospital or institutional setting
• Preferred: Oncology, hematology, or cellular/immunotherapy experience
• Preferred: Experience working within complex hospital systems or multidisciplinary care teams
• Preferred: Strong understanding of inpatient and outpatient workflows, pharmacy operations, and patient care coordination
• Preferred: Ability to translate clinical and operational complexity into clear discussions with customers through use of approved resources

Skills

• Effective communication and relationship-building skills
• Ability to work effectively in a matrixed field environment
• Comfortable engaging with clinical, operational, and administrative partners

Additional Requirements

• Willingness to travel extensively and manage a dynamic workload