Field Application Specialist - Bay Area (Remote)

Field Application Specialist - Bay Area (Remote)

Company Name: Seer

At Seer, we are passionate about empowering our customers to expand scientific discoveries and achieve exceptional scientific outcomes. Our team is growing quickly as we develop innovative approaches to solve complex biological questions. And we believe the next frontier in biology is enabled through a clearer and more complete view of the proteome – something that Seer can uniquely deliver. As we build our team, we are looking for collaborative, driven, intellectually curious people who are committed to solving complex challenges. Our culture rewards accountability and cross functional teamwork, because we believe that this enables the kind of breakthrough thinking that will accelerate our mission.

The primary focus of the Customer Experience team is to delight our customers, make them successful, and drive market adoption of our Proteograph products. We are seeking an exceptional Field Applications Scientist to join our growing commercial team. This individual will be a key hire in laying the groundwork for a best-in-class customer experience and leaving their mark on our culture and behaviors for years to come.

Key Responsibilities

The Field Applications Specialist will be part of a team whose goal is to provide a customer experience unparalleled in the life science industry. The ideal candidates will have a track record of accomplishments in academia and in the life sciences/pharmaceutical/biotechnology industry. The ideal candidate is a highly motivated self-starter who is passionate about customer experience, has a solution-oriented mindset and is comfortable working in a fast-paced and agile environment. Areas of specific responsibility and attention for this role include:

• Support the development of a Customer Experience organization that is structured for growth, global operational excellence, and customer and employee success.
• Become an expert in Seer’s technology, understand the competitive landscape, and articulate Seer’s value proposition.
• Deliver informative pre-sales presentations, post-sales training, and educate customers and prospects on the use of Seer technology.
• Help customers conduct novel proteomics experiments at scale and speed. Maximize their success by assisting with experimental design, implementation, analysis, and interpretation of results.
• Foster a positive and supportive working relationship with customers. Help manage their expectations and gain their trust.
• Identify, document, and communicate customer experience feedback, product requirements, market trends, and business intelligence to internal stakeholders.
• Develop and deliver materials for customer-facing activities like support processes for installations, training, and knowledge management.
• Troubleshoot, diagnose and triage instrument issues to customer satisfaction.

Background And Qualifications

• S./M.S. or Ph.D. (preferred) in a life science discipline or equivalent experience.
• 3+ years lab experience in proteomics, mass spectrometry, molecular biology, biochemistry, or genomics.
• 3+ years of experience supporting customers in a commercial environment preferred.
• Hands on experience with common biochemistry, molecular biology and data analysis techniques (LC-MS/MS and proteomics preferred).
• Experience in experimental design, interpretation, troubleshooting, and optimization.
• Ability to develop solutions to complex problems that require innovation and collaboration.
• Exceptional written and oral communication skills with demonstrated success in delivering presentations and trainings.
• Aptitude for understanding, communicating, and training scientific concepts, applications, and methods.
• Commitment to providing outstanding customer service.
• Ability to handle the dynamic, fast-paced, and multi-tasking environment of a rapidly growing biotech company.
• Strong and collaborative work ethic; must be a self-starter and persistent in achieving objectives to support Seer’s scientific and business goals.
• Must work well in a small team setting with the ability to work independently and collaboratively while meeting scheduled deadlines in a fast-paced environment.
• Must be willing to travel up to 80%. Ability to manage a large territory. Occasional international travel is possible.
• Multiple language skills are a plus.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to wear PPE for prolonged periods.
• Must be able to travel in car and plane.

At Seer, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $120,000 and $140,000 and will depend on the candidates education, skills, qualifications, experience, and location. This position is also eligible for bonus, benefits, and participation in Company’s stock option plan.

Seer is an equal opportunity employer that values diversity and inclusion. All applicants will be considered for employment without attention to race, color, national origin, religion, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at hr@seer.bio. See also (Seer’s EEO Policy).

About

Seer is also an affirmative action employer, has an affirmative action plan (“AAP”), and seeks to abide by all applicable state laws and regulations for applicant notifications. For questions about or to view Seer’s AAP, including with respect to veterans and individuals with disabilities, please reach out to hr@seer.bio to schedule a meeting. For additional information on applicant notifications, please visit the links below:

• Family and Medical Leave Act
• Pay Transparency Nondiscrimination Provision
• E-Verify Participation Notice
• Anti-Discrimination Notice/Right to Work