Field Access Manager - Pittsburgh, PA

Role Summary

The Field Access Manager (FAM) is a field-based role responsible for building and maintaining strategic relationships with providers and key office staff to support patient access needs. They will educate defined accounts on access and reimbursement topics and serve as the local market access expert on payer policy, patient services, and integration of support programs into workflows. The FAM helps customers navigate access questions and challenges, ensuring effective workflow integration. This position is based in Pittsburgh, PA.

Responsibilities

• Interact within assigned accounts to support patient access, providing proactive face-to-face (or virtual if appropriate) education on programs to providers and staff to support integration of those programs into office processes and workflows.
• Leverage data and analytical tools to address customer questions for issues related to payer policies and access requirements.
• Work with key members of customer accounts (e.g., providers, administrators, billing and coding staff, etc.) to appropriately support patient access.
• Address customer questions related to payer policies (e.g., utilization management, denial, and appeals) and patient reimbursement.
• Collaborate with aligned cross-functional partners to share insights on customer needs and barriers related to access and reimbursement.
• Maintain a deep understanding of Ionis policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors.
• Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPAA and other privacy laws and regulations and internal Company compliance policies/guidelines).
• Responsible for identifying and reporting adverse events via the established Ionis systems as per applicable processes.

Qualifications

• Minimum 8 years in the healthcare/pharmaceutical industry.
• Required: Prior reimbursement or case management experience.
• Preferred: Prior field access/reimbursement experience.
• Required: Experience with pharmacy benefit reimbursement/access and specialty pharmacy.
• Preferred: CPC or similar coding certification.
• Preferred: Experience working in the cardiometabolic area.
• Required: Knowledge of key Medicare policies such as Part D design and IRA.
• Required: Proven teamwork and collaboration skills with a demonstrated track record of working in highly matrixed and cross-functional work teams.
• Required: Ability to travel to meetings/trainings/programs as necessary - additional travel will be required within the assigned geography (~50% travel required depending on territory).
• Required: Must live within assigned territory.
• Required: Valid driver's license required as driving is fundamental to the purpose of this job and cannot be eliminated.

Education

• Bachelor's Degree required. Advanced degree preferred.

Additional Requirements

• Travel ~50% Travel required