Facilities Operations Senior Specialist

Job Description General Summary: The Facilities Operations Senior Specialist is responsible for supporting facilities operations across the International region, including the London International Headquarters (IHQ) in Paddington and 12 offices in Europe, Middle East and Australia. Reporting to the Facilities Operations Manager, the role also acts as a deputy for the International FM. This role has management responsibilities for facilities and workplace services, ensuring that sites run safely and with optimal efficiency. The successful candidate should demonstrate excellent communication and service management skills across all levels of the organization, driving and supporting the completion of global, department, and individual goals. This role is designated onsite five days per week at the London International Headquarters and will be required to travel regularly to international offices. Key Responsibilities: Operational oversight for IHQ facilities and workplace services. Support with overseeing the FM service providers responsible for delivering a variety of workplace services, including maintenance, hospitality, housekeeping, cleaning, and events. Provide direction and guidance to service providers, ensuring resources are appropriately allocated and services delivered. Co-ordinate with other departments within the Global Operations Team, including Real Estate, Environment, Health, Safety & Security (EHSS), and Workplace Technology (DTE), to drive and support workplace improvement initiatives. Support the delivery of space changes and refurbishment projects. Ensure department operates within statutory safety obligations, with a focus on ongoing compliance, risk assessments, and work permits. Support with budget planning and allocation, tracking and monitoring expenditure. Administrative duties such as raising purchase requisitions and invoice verification using procurement systems. Act as point of contact for building management teams, liaising as required to ensure building systems are maintained according to lease agreements. Oversee ‘ServiceNow’ Facilities Helpdesk, liaising with Helpdesk Coordinator to ensure Helpdesk service is managed and delivered. Support team of emergency incident responders and helping to manage incidents through to completion. Deputise for the Facilities Operations Manager when required. International Offices (Europe, Middle East and Australia): Act as point of contact for Country Administrator’s for facilities related queries and support. Support overseeing the FM service providers responsible for delivering a variety of workplace services, including maintenance and cleaning. Support completion of compliance audits, working with EHSS. Support the delivery of workplace improvements and initiatives, space changes and operational readiness for refurbishment projects. Technical, Managerial, and Communication Skills: Excellent organizational leadership qualities and driving results efficiently. Strong communication skills, including with key stakeholders and senior management. Good awareness of facilities-related health and safety legislation. Reliable and independent, displaying sound decision-making, responding quickly to high priority tasks and emergencies, with the ability to adapt to meet deadlines in a fast-paced environment. Good technical knowledge of facilities-related products and services. Collaborative nature with proven ability for excellent customer service and achieving buy-in from other cross-functional departments. Preferred Education & Experience: Relevant background in Facilities / Office Management / Workplace Services. Proven experience working with third-party FM service providers delivering M&E and workplace services. International experience, working in a global organization and/or overseeing multiple sites outside of the UK Proven experience working with CMMS / CAFM systems. IOSH Managing Safely (minimum) or NEBOSH General Certificate (preferred) #LI-SG1 #LI-LE1 Flex Designation: On-Site Designated Flex Eligibility Status: In this On-Site designated role, you will work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. #LI-Onsite Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com Help Us Achieve Our Mission Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases. The company has approved medicines that treat the underlying causes of multiple chronic, life-shortening genetic diseases — cystic fibrosis, sickle cell disease and transfusion-dependent beta thalassemia — and continues to advance clinical and research programs in these diseases. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including APOL1-mediated kidney disease, acute and neuropathic pain, type 1 diabetes, myotonic dystrophy type 1 and alpha-1 antitrypsin deficiency . Founded in 1989 in Cambridge, Mass., Vertex's global headquarters is now located in Boston's Innovation District and its international headquarters is in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 14 consecutive years on Science magazine's Top Employers list and one of Fortune’s 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on Facebook, Twitter/X , LinkedIn, YouTube and Instagram. The diversity and authenticity of our people is part of what makes Vertex unique, and we recognize that each employee brings diverse perspectives and strengths. By embracing those strengths and celebrating differences, we are fostering an inclusive culture where each of us can bring our authentic selves to work, inspire innovation together, and change people’s lives. Our vision is clear: to be the place where an authentic, diverse mix of talent want to come, to stay, and do their best work.