Executive Long-Term Care Sales Specialist - Buffalo, NY

Role Summary

Responsible for driving sales, developing business, and addressing customer needs within an assigned long-term care (LTC) territory. Manages relationships with prescribers, pharmacists, facility decision-makers, and other members of the LTC care team to ensure appropriate patients are identified, started, and maintained on therapy.

Responsibilities

• Build and maintain strong relationships with all members of the LTC resident care team, including physicians, physician-extenders (NP/PA), consultant pharmacists, dispensing pharmacists, and nursing facility leadership/staff.
• Promote Acadia products by delivering compliant clinical, disease state, and reimbursement education tailored to customer needs.
• Identify and address customer questions, concerns, and objections with advanced selling skills.
• Develop deep knowledge of customers, practices, and local/regional market trends; apply this insight to business planning.
• Create and execute quarterly territory business/action plans, leveraging data to maximize reach, frequency, and impact within budget.
• Provide guidance on pricing, reimbursement, and LTC-specific profitability parameters; act as liaison between customers and Acadia for access-related questions.
• Collaborate with sales management, territory teammates, and cross-functional partners (e.g., managed markets, marketing, operations, training) to address business needs.
• Represent Acadia at conferences, exhibits, product launches, and training sessions; contribute to regional and national initiatives.
• Mentor and train new/junior Sales Specialists; share field insights and participate in cross-functional projects.
• Maintain compliance with all regulatory requirements, company policies, and LTC regulations affecting medication use and resident care.

Knowledge & Expertise

• In-depth knowledge of neuroscience, LTC market dynamics, payer systems (Part A, Part D), specialty distribution, and applicable LTC regulations.
• Ability to position Acadia as a valued partner in the LTC community, earning recognition as a subject-matter expert.
• Proficiency in Microsoft Office and virtual engagement platforms (e.g., Zoom, WebEx).

Qualifications

• Required: Education: Bachelor’s degree; life sciences preferred.
• Required: Sales Specialist: 1–2 years of sales experience in pharmaceutical/healthcare; neuroscience preferred.
• Preferred: Senior Specialist: 5 years of healthcare sales (2+ in complex/account-based selling).
• Preferred: Executive Specialist: 12 years of healthcare sales (3+ in complex/account-based selling).
• Required: Advanced selling and negotiation skills, with the ability to influence diverse HCP audiences.
• Required: Proven leadership, mentorship, and role-model capabilities at a regional level.
• Required: Strong business acumen, organization, and self-motivation with a business ownership mentality.
• Required: Must reside within the territory (or within 30 miles of its border) and, if required, within reasonable proximity to a major airport.
• Required: Valid driver’s license with acceptable driving record; ability to drive a company vehicle daily and travel independently by air. Travel may be up to 80%, including overnight stays and occasional after-hours work.
• Required: Must meet vaccination and facility access requirements for customer visits and event participation.

Skills

• Knowledge of neuroscience and LTC market dynamics
• Payer systems understanding (Part A, Part D) and reimbursement processes
• Stakeholder engagement and consultative selling
• Data-informed planning and strategic execution

Education

• Bachelor’s degree required; life sciences preferred

Additional Requirements

• Physical demands and travel: Regular standing, walking, sitting, operating equipment; ability to lift up to 20 pounds; travel overnight and up to 80% as needed; may require after-hours work