Executive Director, Market Access Account Management

Role Summary

Executive Director, Market Access Account Management leads the customer account strategy and management of Neurocrine's account management organization across payer, provider, and pharmacy channels. Serves as the sole field market access leader ensuring optimal product coverage and use in institutional settings, while inspiring and building a high-performing team and collaborating on pricing and contracting strategy.

Responsibilities

• Establish Neurocrine as a leader in treatment and support of patients through strong account and key customer relationships
• Develop comprehensive customer account strategies, segmentation, prioritization, and tactical account plans across payer, provider channel and pharmacy trade
• Lead and manage account teams, set performance goals, oversee execution, and support development plans
• Develop strategic plans for identifying, segmenting, profiling, building, and expanding relationships with key accounts
• Drive sales, promotional, and negotiation activities for managed markets, including government agencies and group purchasing organizations
• Coach teams to execute business engagement plans, build relationships, and maximize product pull-through
• Uncover and deliver marketplace feedback related to customer trends, competitive activity, industry issues, and opportunities
• Partner with marketing and field sales to create pull-through programs that maximize utilization and market opportunity
• Create compelling customer analysis presentations from market intelligence with internal partners
• Set and meet business goals including long-term sales targets and other objectives
• Conduct regular business review sessions to assess relationship health and progress toward goals
• Select, develop, and evaluate personnel to ensure efficient operation of the function

Qualifications

• BS/BA in life sciences, finance/accounting or related field and 17+ years of medical life science industry experience OR
• Master's/MBA and 15+ years of similar experience OR
• PhD and 12+ years of similar experience
• Trusted advisor with potential external recognition; strategy and direction for company-wide issues
• In-depth knowledge of functional areas, business strategies, and company goals
• Proven wins across national payers, PBMs, health systems, and provider networks
• Experience building, managing, and leading complex account management teams
• Mastery of overall account strategy across diverse customer types
• Strong relationships with key decision makers in payer and provider organizations
• Excellent negotiating, relationship-building, and communication skills
• Mastery of pricing and contract strategy across commercial payer, PBM, Part D, Commercial and Medicaid segments
• Exceptional relationship management with ability to influence top clinical and business decision makers
• Understanding of interdependencies within accounts to maximize performance
• Skilled in pull-through strategies with connectivity to field sales
• Strong commercialization and launch experience with retail and specialty pharmaceuticals, preferably CNS
• Knowledge of legal and regulatory promotion frameworks and compliance issues
• Analytical mindset with strong problem-solving skills

Skills

• Strategic account management
• Payer and provider engagement
• Pricing and contracting strategy
• Team leadership and development
• Market access analytics
• Negotiation and stakeholder management