Executive Director, Functional AI & Process Excellence – Market Access

Role Summary

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.

The Executive Director, Functional AI & Process Excellence – Market Access will lead AI-enabled transformation across US Market Access to improve pricing decisions, patient access, and operational efficiency. You will collaborate with the Novartis Data and AI Innovation teams to design scalable AI solutions and ensure governance and alignment with enterprise AI strategy.

Responsibilities

• Lead efforts in Market Access to embed AI into functional workflows, ensuring AI solutions enhance decision-making, operational efficiency, and business impact
• Foster a culture of innovation and data-driven decision making within Market Access to promote knowledge-sharing, cross-functional collaboration, and the scaling of successful AI initiatives
• Provide oversight on AI deployment within functions, ensuring adherence to governance frameworks, regulatory requirements, and ethical AI principles.
• Establish performance objectives for others in functional AI efforts, leads and implement metrics to measure AI’s impact on functional and business goals, ensuring AI value realization is consistently assessed
• Ensure functional area teams have knowledge of available AI applications
• Identify, assess, and prioritize AI opportunities in Market Access, ensuring AI initiatives are strategically aligned, scalable, and focused on high-value business outcomes
• Lead efforts to prepare Market Access data for AI implementation via organizing, connecting, creating logic/business rules, validating, and storing existing data assets to be used as the foundation for future AI initiatives
• As part of the AI Functional Working Group, ensure Novartis stays at the forefront of AI-driven healthcare transformation by leveraging cutting-edge AI practices to enhance the organization's competitive edge in healthcare
• Work across General Management, Marketing, Customer Engagement, Market Access, Novartis Patient Support, and Medical to drive AI-led innovation, ensuring AI is leveraged effectively to enhance business performance.
• Provide guidance to Novartis Data and AI Innovation teams on AI solution design, logic, business objective, and user interface to ensure viability at scale and adherence to governance frameworks, regulatory requirements and ethical AI principles
• As a core member of the AI Functional Working Group, this role will be accountable to the Head of AI Strategy and Innovation to ensure Market Access opportunities are not duplicative, but complementary to other AI initiatives from adjacent functions and align well with the enterprise AI strategy

Education

• Bachelor's or Master's degree in Information Management, Computer Science, Finance, Economics, Business Administration, or related field

Qualifications

• 10+ years of experience in AI strategy, digital transformation, data science, or product management, with a focus on AI adoption within large, matrixed organizations
• Deep understanding of the US Market Access landscape, including strong focus on strategic insights, decision science, and/or analytics within the respective domain. Payer and Channel Pricing, Account Management, Gross-to-Net, Rebate Operations, and Contracting is preferred
• Deep knowledge of AI and data technologies (e.g., machine learning, NLP, predictive analytics) and their application in commercial functions
• Proven leadership experience in driving AI adoption, managing cross-functional teams, and influencing senior stakeholders to align AI initiatives with business goals. Proven track record of manipulating and analyzing large, disparate, complex Market Access and other pharmaceutical industry datasets to answer key business questions and make critical commercial decisions
• Experience in AI governance, ethics, and compliance, ensuring responsible AI deployment that aligns with regulatory and industry standards
• Track record of building and scaling functional AI excellence, fostering collaboration, knowledge-sharing, and capability-building across key commercial functions of a pharmaceutical company. Deep understanding of Market Access and Brand commercialization strategies to contextualize AI use case development
• Exceptional communication skills and executive presence, with the ability to engage and influence senior leadership, present AI insights, and drive strategic decision-making
• Passion for innovation and continuous learning, staying ahead of AI advancements, emerging trends, and best practices to drive long-term AI transformation