Executive Director, Customer Engagement Future Readiness & Launch Excellence

Role Summary

Executive Director, Customer Engagement Future Readiness & Launch Excellence. This position can be based remotely anywhere in the U.S. with travel up to 50%. Relocation and visa sponsorship are not provided. Responsible for shaping and executing next-generation customer engagement and launch strategies across therapeutic areas to maximize patient impact and competitive advantage.

Responsibilities

• Lead the vision for future-ready customer engagement by weaving digital, data, and technology fluency into go-to-market and launch planning.
• Collaborate with Therapeutic Area leaders, General Managers, and brand teams to co-create innovative, patient-centered engagement strategies.
• Align customer engagement approaches with enterprise and TA priorities to reach the right individuals at scale.
• Partner with the Launch Excellence team to deliver standout launch strategies that leverage engagement capabilities.
• Provide enterprise-wide frameworks, tools, and best practices to design and execute successful launches while honoring ownership of outcomes.
• Use advanced analytics, AI-driven insights, and real-time field feedback to refine engagement and launch strategies.
• Inspire and guide a high-performing team of directors championing customer engagement and launch excellence.
• Cultivate a culture of innovation, collaboration, and lifelong learning with skills in digital engagement, data science, and technology adoption.
• Model enterprise leadership, fostering alignment, accountability, and growth mindset; advocate for customer engagement across the organization.
• Build trusted relationships with Therapeutic Area Heads, General Managers, and enterprise leaders to drive shared success and advocate new engagement models.

Qualifications

• Required: Bachelor‚Äôs degree from a 4-year college or university.
• Required: 10+ years of progressive leadership experience in life sciences, healthcare, or technology-enabled industries.
• Required: Proven success leading enterprise-wide strategies, launch readiness, or go-to-market transformations in complex, matrixed environments.
• Required: Ability to influence and collaborate with senior stakeholders across commercial, brand, and field teams.
• Required: Deep expertise in customer engagement and go-to-market strategy with ability to scale customer-first approaches.
• Required: Skilled in applying digital platforms, data analytics, and emerging technologies to inform and accelerate execution.
• Required: Track record of building and leading high-performing, cross-functional teams in large-scale organizations.
• Required: Exceptional communicator with executive presence and ability to lead through change and inspire alignment.

Desirable Qualifications

• Proficiency in AI-driven platforms and data visualization tools (Power BI, Tableau, or similar).
• Strategic thinking, innovation, collaborative leadership with a commitment to enterprise transformation and patient impact.