Executive Director, Customer Engagement and Experience Community Lead

Role: Executive Director, Customer Engagement & Experience Marketing Community Lead, responsible for developing and executing enterprise customer engagement strategies across therapeutic areas in immunology and autoimmune diseases. Responsibilities include setting engagement standards, leading the TLL (Thought Leader Liaison) organization, and fostering cross-functional orchestration to deliver a unified ‘One argenx’ customer experience. The role entails collaborating with Medical Affairs, Clinical Development, Digital, and Field teams to align customer insights, journey design, and multichannel activation, while establishing engagement frameworks and tools. The ED leads and develops the TLL field organization responsible for thought leader engagement, insight generation, and external relationship management, ensuring strategic coordination with therapeutic communities. The role also involves shaping enterprise-level engagement models, building strong stakeholder partnerships, and scaling best practices enterprise-wide. Team leadership, coaching, and capability building in customer insight, journey design, and strategic relationship management are key components. The ideal candidate will possess 15+ years of biotech/pharma experience, particularly in HCP marketing, customer experience, or therapeutic leadership within complex markets such as immunology, neurology, or rare diseases. Strong strategic, analytical, and leadership skills are required, with a demonstrated ability to influence senior stakeholders and lead through organizational change. The position reports to the VP, HCP Experience, and involves leading sizable teams, fostering a customer-centric culture, and aligning engagement initiatives with enterprise priorities. The role is based in a hybrid or remote setup, with high-level stakeholder engagement across multiple functions.