Executive Director, Customer Analytics

Role Summary

Executive Director, Customer Analytics at Amgen. Responsible for building and leading a highly analytical team to deliver actionable insights that enable Amgen brands to serve more patients across the US portfolio. Oversees secondary and subnational analytics, including strategic targeting, specialty pharmacy/PSP analytics, and reporting. Reports to the VP of Customer Data & Analytics and collaborates with senior leaders to drive evidence-based decision making and maximum business impact.

Responsibilities

• Lead teams of secondary analysts to deliver actionable insights for the Amgen US portfolio
• Partner with senior business leaders to understand and influence strategic imperatives related to secondary/subnational research and analytics; act as a thought partner and encourage evidence-based decision making
• Serve as advisor to US leadership by providing unbiased recommendations and trade-off considerations
• Align team members and allocate resources to reflect business imperatives; develop clear action plans tied to priorities and gain organizational alignment
• Instill a strong commitment to quality and standards in analytical frameworks and presentations; ensure final products are well vetted and reliable
• Ensure analytics teams have a deep understanding of the business, including therapeutic area and market dynamics
• Provide thought leadership and promote best practices; incorporate new methods and tools as appropriate
• Demonstrate expertise in solving structured and unstructured problems through relevant analytical approaches
• Encourage cross-portfolio analytics best practice sharing
• Help build analytics as a competitive advantage, including developing team members and career paths
• Lead strategic special projects shaping the organization’s direction
• Collaborate across the organization with cross-functional partners and maintain an enterprise mindset
• Deliver effective and efficient reporting solutions for the field, brand, and other parts of the organization

Qualifications

• Basic Qualifications:
  • Doctorate degree and 6 years of experience in successfully applied analytics in the biotech/pharmaceutical industry OR
  • Master’s degree and 10 years of experience in successfully applied analytics in the biotech/pharmaceutical industry OR
  • Bachelor’s degree and 12 years of experience in successfully applied analytics in the biotech/pharmaceutical industry AND
  • 6 years of managerial experience directly managing people and/or leadership experience leading teams, brands, projects, programs or directing the allocation of resources
• Preferred Qualifications:
  • Executive presence to establish credibility with SVP/EVP level staff
  • Leadership experience in building high-performing teams and delivering results
  • Strategic thinking across a portfolio of therapeutics across geographies and development stages
  • Experience managing multiple senior stakeholders and prioritizing responsibilities
  • Business acumen for pharmaceutical markets
  • Ability to deliver high-quality predictions guiding strategic decisions
  • Strong oral, written, and presentation skills for senior audiences
  • Knowledge of descriptive and predictive analytics in biopharma
  • Ability to anticipate how shifts in customer or competitor behavior affect tactics
  • Experience managing external analytics vendors
  • Align teams to best practices and champion innovative methodologies

Skills

• Analytical leadership
• Strategic thinking and decision making
• Stakeholder management
• Data analytics (descriptive and predictive)
• Team development and mentorship
• Communication and presentation to senior leadership

Education

• As per Basic Qualifications above

Additional Requirements

• Travel expectations, physical demands, or other job-specific requirements are not listed as essential beyond standard leadership responsibilities