Executive Director, Customer Analytics

Role Summary

Executive Director, Customer Analytics responsible for building and leading a highly analytical team to uncover actionable insights that enable Amgen brands to serve more patients. Oversees secondary and subnational analytics, including strategic targeting, specialty pharmacy/PSP analytics, and reporting across the US organization.

Responsibilities

• Lead teams of secondary analysts to deliver actionable insights for the Amgen US portfolio
• Partner with senior business leaders to understand and influence strategic imperatives related to secondary/subnational research and analytics, acting as a thought partner and encouraging evidence-based decision making
• Serve as advisor to US leadership by providing unbiased recommendations and trade-off considerations
• Align team members and allocate resources to reflect business imperatives, with emphasis on productivity and efficiency; develop clear action plans tied to business priorities
• Instill a strong commitment to quality and standards in analytical frameworks and presentations; ensure final products are well vetted and reliable
• Ensure analytics teams have a deep understanding of the business, including therapeutic area and market dynamics
• Provide thought leadership and adoption of best practices, incorporating new methods and tools
• Exhibit expertise in solving structured and unstructured problems through relevant analytical approaches
• Encourage best practice sharing for analytics across Amgen‚Äôs portfolio
• Help build analytics as a competitive advantage, including developing team members and career paths
• Lead strategic special projects to shape and drive organizational direction
• Collaborate across the organization with cross-functional partners and deliver high-value impact
• Deliver effective and efficient reporting solutions for the field, brand, and other parts of the organization

Qualifications

• Doctorate degree with 6 years of analytics experience in biotech/pharmaceuticals OR
• Master‚Äôs degree with 10 years of analytics experience in biotech/pharmaceuticals OR
• Bachelor‚Äôs degree with 12 years of analytics experience in biotech/pharmaceuticals AND 6 years of managerial experience

• Executive presence to establish credibility with SVP/EVP level staff
• Leadership experience in building high-performing teams and delivering results
• Strategic thinking across portfolios and geographies
• Experience managing multiple senior stakeholders and prioritizing responsibilities
• Business acumen for pharmaceutical markets
• Ability to deliver high-quality predictions guiding strategic decisions
• Strong oral, written, and presentation skills to explain complex concepts to senior management
• Knowledge of descriptive and predictive analytics in biopharma
• Ability to anticipate how shifts in customer or competitor behavior affect tactics and performance
• Experience managing outside analytics vendors
• Align teams to best practices and champion innovative methodologies

Skills

• Analytical leadership
• Strategic thinking and decision support
• Stakeholder management
• Advanced analytics methodologies
• Team development and coaching

Additional Requirements

• Travel requirements not specified as essential