ERP/CRM Systems Manager

Company Name: Vericel Corporation

At Vericel Corporation, we are pioneers in advanced cell therapies for sports medicine and severe burn care, transforming patient lives through cutting-edge regenerative medicine. Our commitment to innovation, patient-centered focus, and scientific excellence drives us to develop groundbreaking treatments including MACI (knee cartilage repair), Epicel and Nexobrid (burn care).

Position Summary:

The ERP/CRM Manager will be responsible for the administration, enhancement, and strategic direction of the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) platforms. Ensure that ERP and CRM systems support the company’s operational, financial, and commercial needs while maintaining compliance with GxP, SOX, and other regulatory requirements.

The ERP/CRM Manager will work closely with various internal teams to optimize system capabilities, drive process improvements, and ensure data integrity. They will also coordinate with external vendors, managed service providers (MSPs), and IT compliance teams to oversee system performance, integrations, and oversee validation/qualification efforts.

Schedule:

This position is in-office from Monday – Thursday in our new Burlington, MA location, with flexibility to work remotely on Fridays.

Position Scope:

• Serve as the primary IT system owner for ERP and CRM platforms and related systems, ensuring system reliability, performance, and compliance.
• Manage system configurations, upgrades, integrations, and user administration alongside internal and external resources.
• Partner with Finance, Supply Chain, Manufacturing, and Commercial Operations to align ERP and CRM capabilities with business needs including meaningful and real time reporting and analytics.
• Lead data integrity, master data management (MDM), and reporting strategies to enhance decision-making.
• Oversee vendor relationships for ERP/CRM support, ensuring SLAs and service quality meet business needs.
• Identify and implement process improvements to enhance operational efficiency, automation, and reporting.
• Collaborate with cross-functional teams to evaluate, develop, and deploy new ERP/CRM features or modules.
• Work closely with business teams to define best practices, standard operating procedures (SOPs), and training programs for ERP/CRM users.
• Ensure ERP and CRM systems comply with SOX, GxP, and 21 CFR Part 11 where applicable.
• Oversee change management, validation, and documentation in alignment with regulatory requirements.
• Manage ERP/CRM-related IT compliance records within the QMS system, including but not limited to Change Control Records (CCRs), deviations and events, SME assessments, and other record types as required.
• Support internal and external audits, ensuring all system-related compliance artifacts are up to date.
• Partner with IT infrastructure, security, and data teams to manage integrations between ERP, CRM, and other enterprise systems.
• Ensure seamless data flow between ERP, CRM, Business Intelligence (BI) tools, and other platforms.
• Serve as the primary point of contact for ERP/CRM users across business functions.
• Work with third-party vendors, MSPs, and implementation partners to ensure system stability, support, and enhancements.
• Monitor vendor performance, licenses, and system costs to align with IT budget constraints.

Qualifications:

• Bachelor's degree ideally in engineering or IT related field
• 6–9+ years of direct experience managing ERP and CRM platforms, preferably in the life sciences industry.
• Strong understanding of ERP/CRM system administration, configurations, and best practices.
• Direct experience with MS D365 ERP strongly preferred.
• Experience in SOX compliance, GxP validation, CSA principals, and IT governance for regulated enterprise applications.
• Proven ability to optimize business processes and improve system efficiency alongside various stakeholders.
• Experience with system integrations, master data management, and reporting/analytics.
• Ability to manage vendor relationships, service contracts, and support agreements.
• Strong collaboration and communication skills, with the ability to interact with Finance, Supply Chain, Manufacturing, and Commercial Operations teams.
• Strong project management and communication skills
• Proven ability to manage time effectively and handle multiple conflicting priorities.

Why Vericel?

• Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care.
• Career Growth: Be a part of a growing organization with opportunities to expand your impact.
• Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives.

EEO Statement

All applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will receive consideration for employment and will not be discriminated against on the basis of disability. Vericel Corporation is an Equal Opportunity/Affirmative Action Employer.

Vericel Corporation is VEVRAA federal contractor and desires priority referrals of protected veterans for job openings at all locations within the state.