Enterprise Webcast & AV Specialist
Biogen
2 months ago
On-site
Cambridge, MA
IT
What You’ll Do
- Lead configuration, testing, and operational readiness of enterprise streaming platforms such as Kaltura and webcast encoders.
- Own incident troubleshooting and service improvement initiatives to enhance performance.
- Schedule and plan AV/webcast events, aligning stakeholders and ensuring setup readiness.
- Oversee operations of custom AV spaces on campus; primary contact for testing and improvements.
- Validate platform health and conduct pre-event streaming path testing for live events.
- Coordinate encoders, network, and CDN for seamless live event execution.
- Manage off-site venue coordination to ensure AV needs meet Biogen standards.
- Resolve AV-related ITSM tickets within SLAs and contribute to service improvement.
- Collaborate on AV standards and improvements with Digital Workplace and vendor partners.
- Provide backup coverage for the global webcast service owner during peak periods.
Who You Are
- Adaptable, detail-oriented, calm under pressure; proactive problem-solver who can communicate effectively with stakeholders.
Required Skills
- At least 5 years supporting AV and webcasts for large-scale events.
- Bachelor’s degree in a technical or engineering field.
- Expertise in video streaming architectures, including CDN and encoder media routing.
- Familiarity with enterprise webcast platforms, preferably Kaltura.
- Strong problem-solving and incident management skills.
Preferred Skills
- AVIXA CTS certification (or willingness to attain within the first year).
- Vendor certifications in Microsoft Teams Rooms or Zoom Rooms.
- Experience collaborating with senior stakeholders during high-profile events.
Benefits
- Medical, dental, vision, and life insurance
- Fitness & wellness programs including fitness reimbursement
- Short- and long-term disability insurance
- Paid vacation (minimum 15 days) and end-of-year shutdown time off (Dec 26–Dec 31)
- Up to 12 paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid maternity and parental leave
- 401(k) with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement up to $10,000 per calendar year
- Employee Resource Groups participation
- Lead configuration, testing, and operational readiness of enterprise streaming platforms such as Kaltura and webcast encoders.
- Own incident troubleshooting and service improvement initiatives to enhance performance.
- Schedule and plan AV/webcast events, aligning stakeholders and ensuring setup readiness.
- Oversee operations of custom AV spaces on campus; primary contact for testing and improvements.
- Validate platform health and conduct pre-event streaming path testing for live events.
- Coordinate encoders, network, and CDN for seamless live event execution.
- Manage off-site venue coordination to ensure AV needs meet Biogen standards.
- Resolve AV-related ITSM tickets within SLAs and contribute to service improvement.
- Collaborate on AV standards and improvements with Digital Workplace and vendor partners.
- Provide backup coverage for the global webcast service owner during peak periods.
Who You Are
- Adaptable, detail-oriented, calm under pressure; proactive problem-solver who can communicate effectively with stakeholders.
Required Skills
- At least 5 years supporting AV and webcasts for large-scale events.
- Bachelor’s degree in a technical or engineering field.
- Expertise in video streaming architectures, including CDN and encoder media routing.
- Familiarity with enterprise webcast platforms, preferably Kaltura.
- Strong problem-solving and incident management skills.
Preferred Skills
- AVIXA CTS certification (or willingness to attain within the first year).
- Vendor certifications in Microsoft Teams Rooms or Zoom Rooms.
- Experience collaborating with senior stakeholders during high-profile events.
Benefits
- Medical, dental, vision, and life insurance
- Fitness & wellness programs including fitness reimbursement
- Short- and long-term disability insurance
- Paid vacation (minimum 15 days) and end-of-year shutdown time off (Dec 26–Dec 31)
- Up to 12 paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid maternity and parental leave
- 401(k) with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement up to $10,000 per calendar year
- Employee Resource Groups participation