Enterprise Master Data Analyst

Role Summary

We are seeking a detail-oriented and service-driven professional to join our enterprise master data team as an Enterprise Master Data Analyst. This role is pivotal in ensuring the accurate onboarding and maintenance of customer master data across integrated systems, with a strong emphasis on operational precision and white-glove customer service. This is a site-based role requiring on-site presence three days per week.

Responsibilities

• Customer Intake and Onboarding: Manage intake of new customer records via eMDM platform, bulk load, and integration feeds; deliver white-glove onboarding support for customers; ensure accurate classification and reference data alignment during intake; serve as a customer-facing liaison for intake inquiries, ensuring timely and courteous resolution
• Data Quality and Stewardship: Apply data quality checks and logic, cleansing routines; resolve exceptions, duplicates, and match conflicts in collaboration with stewards; maintain audit trail of changes and ensure traceability; monitor data quality KPIs and identify recurring issues
• Compliance and Governance: Validate customer data against SOX, GDPR, HIPAA, and GxP requirements; ensure proper handling of sensitive fields; support stewardship training and SOP updates
• Integration and System Alignment: Partner with IT team to ensure seamless data propagation; confirm eMDM ID generation and survivorship logic during intake; troubleshoot data quality issues and support downstream reconciliation; collaborate with MDM architects and technical teams on platform enhancements

Qualifications

• 3+ years of experience in master data management, customer onboarding, or data quality roles
• Proven ability to deliver high-touch, customer-centric support in a fast-paced environment
• Familiarity with Informatica
• Understanding of compliance frameworks (SOX, GDPR, HIPAA) and pharmaceutical data standards
• Analytical mindset with experience in Excel, Power BI, or similar tools for KPI tracking
• Excellent communication skills and stakeholder engagement abilities
• Detail-oriented, proactive, and committed to continuous improvement

Education

• Bachelor’s degree in Business, Information Systems, or related field (Master’s preferred)