Engineer II - Digital Workplace Technologies

Role Summary

The Engineer II – Client Technology provides advanced engineering support across a broad range of technologies and platforms. This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end-user technologies.

Responsibilities

• Diagnose and resolve complex hardware, software, and application issues, ensuring minimal disruption to business operations
• Proactively ensure user devices are secure, compliant, and performing efficiently, regularly coordinating upgrades, patches and refreshes
• Leverage diagnostic tools, monitoring platforms and system logs to identify and troubleshoot issues
• Engineer, analyze, configure, implement, and maintain technology tools and solutions
• Work closely with stakeholders to understand their technology needs and deliver solutions
• Continuously evaluate user needs, proactively designing and implementing strategies that support updated, high-performing user technologies and create a positive user experience
• Collaborate with cross-functional teams to implement and validate solutions as needed
• Understand and support specialized business use cases of client technologies
• Access and manage systems via administrative consoles with elevated privileges
• Create documentation for technical solutions, deployment procedures, and automation scripts
• Provide product training to internal support staff on relevant technologies
• Utilize and maintain a wide range of digital workplace technologies including enterprise-wide collaboration, content management and productivity tools
• Experience supporting enterprise-wide collaboration, content management and productivity tools such as Microsoft Teams and SharePoint
• Experience supporting business platforms and tools across Finance, Accounting, and Legal
• Proven ability to deliver a consistently positive customer experience by serving as a trusted partner to business teams, ensuring seamless adoption, usage, and support of IT enterprise tools and platforms
• Demonstrated ability to quickly learn and adapt to new technologies and enterprise solutions, enabling proactive support and continuous improvement of internal tools and processes
• Experience with scripting or automation tools to streamline tasks and workflows
• Effective communication with cross-functional teams and end users
• Ability to document solutions and contribute to knowledge bases

Education

• High School diploma and 9 years of experience; or
• Associate’s degree and 7 years of experience; or
• Bachelor’s degree and 5 years of related experience; or
• Equivalent combination of education and experience.
• Technical certification may be required

Skills

• Proven experience analyzing and solving complex technical problems on a broad range of technology platforms
• Experience implementing engineering solutions to client technology issues
• Familiarity with administrative consoles and elevated system access
• Experience delivering an exceptional client experience
• Proven experience providing advanced level engineering support
• Proven ability to use engineering practices and principles to resolve technical issues in an IT environment
• Advanced knowledge of troubleshooting and maintaining client technologies
• Ability to resolve complex technical issues and contribute to process improvements
• Ability to work independently and exercise sound judgment
• Experience with scripting or automation tools to streamline tasks and workflows
• Ability to proactively seek out areas of improvement and drive solutions
• Effective communication with cross-functional teams and end users
• Ability to document solutions and contribute to knowledge bases
• Strong knowledge of product-centric and agile framework models

Additional Requirements

• May require lifting equipment up to 25 lbs
• Occasional travel (5–10%)