Embedded Caris Operations Manager - Fort Wayne, Indiana
Caris Life Sciences
August 08, 2026
Remote friendly (Indiana, United States)
United States
Operations
Position Summary
- Manage end-to-end operational workflows and case execution for client precision medicine programs; ensure reliable execution and a high-quality provider/patient experience from order initiation through report delivery.
Job Responsibilities
- Own assigned cases end-to-end: accuracy, completeness, and timely progression.
- Review/verify orders and documentation; proactively resolve discrepancies.
- Coordinate with providers, clinic staff, pathology teams, and internal stakeholders.
- Monitor case status; implement corrective actions.
- Resolve issues impacting case quality, turnaround time, provider experience, and patient care.
- Maintain product/platform knowledge; submit reports/documentation accurately and on time.
- Serve as primary operational partner/point of contact; guide ordering processes, EMR workflows, and documentation.
- Educate on products/tools, patient selection, and testing indications; support onboarding/training.
- Reinforce standardized workflows and best practices; coordinate documentation management and report distribution.
- Support billing-related inquiries (internal coordination).
- Track case activity/operational metrics; ensure seamless coordination across workflow touchpoints.
- Execute per policies/SOPs/regulations; maintain audit-ready documentation.
- Identify/escalate risks; participate in training/improvement initiatives.
Required Qualifications
- Bachelor’s degree or equivalent experience
- 3+ years healthcare/diagnostics; 3+ years provider-/customer-facing in clinical environments
- Strong real-time problem-solving/decision-making; clinic workflow understanding
- Ability to learn proprietary systems/platforms; manage complex workflows
- Valid driver’s license
Preferred Qualifications
- Oncology/molecular diagnostics/precision medicine; EMR/clinical systems familiarity; compliance/regulatory knowledge; PHI access
- End-to-end case workflow experience; cross-functional collaboration; analytical/communication strength
- Ability to manage multiple concurrent cases; sit/stand extended periods; periodic travel
Physical Demands
- Sit/stand long periods; repetitive motion; lift up to 25 lbs.
Training/Other
- Job-specific safety/compliance training as assigned; periodic travel for training.
Annual Hiring Range
- $70,000–$90,000
Conditions of Employment
- Complete pre-employment: background check, drug screening, credit check (as applicable), and reference verification.
- Manage end-to-end operational workflows and case execution for client precision medicine programs; ensure reliable execution and a high-quality provider/patient experience from order initiation through report delivery.
Job Responsibilities
- Own assigned cases end-to-end: accuracy, completeness, and timely progression.
- Review/verify orders and documentation; proactively resolve discrepancies.
- Coordinate with providers, clinic staff, pathology teams, and internal stakeholders.
- Monitor case status; implement corrective actions.
- Resolve issues impacting case quality, turnaround time, provider experience, and patient care.
- Maintain product/platform knowledge; submit reports/documentation accurately and on time.
- Serve as primary operational partner/point of contact; guide ordering processes, EMR workflows, and documentation.
- Educate on products/tools, patient selection, and testing indications; support onboarding/training.
- Reinforce standardized workflows and best practices; coordinate documentation management and report distribution.
- Support billing-related inquiries (internal coordination).
- Track case activity/operational metrics; ensure seamless coordination across workflow touchpoints.
- Execute per policies/SOPs/regulations; maintain audit-ready documentation.
- Identify/escalate risks; participate in training/improvement initiatives.
Required Qualifications
- Bachelor’s degree or equivalent experience
- 3+ years healthcare/diagnostics; 3+ years provider-/customer-facing in clinical environments
- Strong real-time problem-solving/decision-making; clinic workflow understanding
- Ability to learn proprietary systems/platforms; manage complex workflows
- Valid driver’s license
Preferred Qualifications
- Oncology/molecular diagnostics/precision medicine; EMR/clinical systems familiarity; compliance/regulatory knowledge; PHI access
- End-to-end case workflow experience; cross-functional collaboration; analytical/communication strength
- Ability to manage multiple concurrent cases; sit/stand extended periods; periodic travel
Physical Demands
- Sit/stand long periods; repetitive motion; lift up to 25 lbs.
Training/Other
- Job-specific safety/compliance training as assigned; periodic travel for training.
Annual Hiring Range
- $70,000–$90,000
Conditions of Employment
- Complete pre-employment: background check, drug screening, credit check (as applicable), and reference verification.