Embedded Caris Operations Manager - Flint, Michigan

Role Summary

The Embedded Caris Operations Manager (ECOM) is an exempt, strategically focused professional responsible for optimizing end-to-end operational workflows supporting client precision medicine programs. This role serves as a trusted operational partner to providers, pathology teams, and internal stakeholders by ensuring reliable execution, workflow efficiency, and continuous process improvement across diagnostic testing and clinical coordination. Location: Flint, Michigan.

Responsibilities

• Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression from order submission through result delivery.
• Review, verify, and validate test orders, requisitions, and supporting documentation; proactively identify and resolve discrepancies or missing information.
• Coordinate with physicians, clinic staff, pathology teams, and internal departments to obtain clarifications and required documentation to maintain workflow continuity.
• Monitor case status, identify risks or potential delays, and implement corrective actions to protect turnaround time, quality, and case integrity.
• Serve as a subject matter expert on ordering requirements, workflow standards, and best practices for Caris testing.
• Submit required reports and documentation accurately and within established timelines.
• Develop and maintain working knowledge of Caris products, services, molecular profiling solutions, technology platforms, reimbursement processes, and billing workflows.
• Partner with physicians and clinical staff to support efficient order submission, adherence to testing requirements, and proper documentation.
• Provide guidance on clinical portals, EMR workflows, and documentation standards.
• Act as the primary point of contact for order-related questions and operational support.
• Reinforce best practices that improve documentation completeness, case quality, and turnaround time.
• Accurately document customer interactions, updates, and value-based activities in CRM systems.
• Support provider education initiatives aligned with workflow optimization and operational excellence.
• Coordinate operational logistics, including documentation management, report distribution, and internal handoffs.
• Triage billing inquiries and coordinate resolution with internal teams as appropriate.
• Maintain accurate tracking of case activity, workflow performance, and operational metrics.
• Execute responsibilities in alignment with Caris policies, SOPs, and applicable regulatory requirements.
• Maintain audit-ready documentation and ensure consistent adherence to compliance, privacy, and quality standards.
• Identify, mitigate, and escalate compliance or operational risks that may impact turnaround time, case integrity, or client experience.
• Participate in training, audits, and continuous improvement initiatives.
• Drive measurable improvements in documentation completeness, turnaround time, and case quality metrics.
• Identify workflow inefficiencies and recommend process improvements to internal stakeholders.
• Share operational insights to support performance optimization, scalability, and growth initiatives.
• Support patient consent processes in accordance with Caris requirements.
• Assist with obtaining required documentation for protocol-driven or special cases.
• Support self-pay workflows and internal account tracking tools, as defined.
• Collaborate cross-functionally with internal teams and client stakeholders on workflow optimization initiatives.
• Adapt role execution to align with client-specific operational environments within approved scope, compliance, and quality guardrails.

Qualifications

• Required: Bachelor’s degree in life sciences, healthcare administration, or a related field, or equivalent clinical training and experience.
• Required: Phlebotomy certification and blood draw training (where required by site).
• Required: 3–5+ years of experience in healthcare operations, diagnostics, or order processing.
• Required: Demonstrated ability to manage complex workflows independently.
• Required: Strong understanding of regulatory, compliance, and quality requirements in clinical environments.
• Required: Valid U.S. driver’s license.
• Preferred: RN, LVN, BS, or BA in life sciences.
• Preferred: Experience in oncology, molecular diagnostics, precision medicine, or academic medical centers.
• Preferred: Experience supporting physicians in diagnostic or oncology settings.
• Preferred: Familiarity with EMR systems, clinical portals, and order management platforms.
• Preferred: Strong analytical, organizational, and communication skills.
• Preferred: Ability to operate effectively in fast-paced, complex clinical environments.

Additional Requirements

• Physical Demands: Professional office or clinic-adjacent environment; Regular access to protected health information (PHI) in accordance with privacy standards; Ability to sit or stand for extended periods; Ability to lift routine office materials.
• Travel: Periodic travel required, including potential evenings, weekends, or holidays.