E- Commerce Director, Business Technology Solutions, Hybrid

Role Summary

E- Commerce Director, Business Technology Solutions, Hybrid. Leads the strategic vision, leadership, and end-to-end management of AbbVie’s global e-Commerce technology platforms, overseeing B2B and B2C operations and ensuring performance, scalability, compliance, and innovation aligned with commercial goals.

Responsibilities

• Define and lead the global e-Commerce technology strategy in partnership with commercial, digital, and executive leadership.
• Oversee the development, operations, and evolution of integrated e-Commerce platforms across multiple business units (B2B and B2C), ensuring robustness during high-value and high-volume periods.
• Champion customer-centric digital solutions and optimize user experiences for healthcare professionals and consumers.
• Drive seamless integration with enterprise systems (ERP, web/digital, order processing, CRM, supply chain, analytics, security, etc.) to optimize end-to-end workflows.
• Ensure rigorous compliance with data privacy, security, PCI and global regulatory standards.
• Build, manage, and inspire high-performing internal teams and external/vendor partners, including managers and cross-functional leads.
• Monitor performance metrics, transaction reliability, uptime, and respond rapidly to platform or incident challenges, including surge events.
• Implement executive-level reporting routines, delivering actionable insights on performance and risk.
• Drive continual process and technology improvement, leveraging trends (personalization, mobile-first, payment innovation, AI, automation).
• Make strategic decisions influencing the future of e-Commerce technology at AbbVie, supporting long-range business impact.
• Build strong relationships and collaborate with senior leadership, influencing policies and organizational direction.
• Demonstrate enterprise mindset and leadership attributes, supporting a culture of talent development and succession.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field; master’s degree preferred.
• Minimum of 10 years of progressive IT leadership, ideally with global scale B2B and B2C e-Commerce in regulated environments; or 14+ years of relevant technical experience.
• Proven management of high-value transaction systems (> $3B) and e-Commerce operations during steady state and peak demand.
• Ability to manage operating and capital budgets of at least $8M.
• Experience leading geographically distributed, multicultural teams of 12+ FTEs and large professional services pools.
• Subject matter expertise in cloud infrastructure, e-commerce architecture, APIs, security, and compliance.
• Strong communication skills with the ability to convey complex technical and risk items to diverse audiences.
• Track record of employee development, talent management, and creating a culture of collaboration and performance.
• Experience with process improvement, strategy development, resource planning, and implementing large-scale systems.
• Alignment with AbbVie’s Ways of Working and Leadership Attributes.