Donor Floor Supervisor

Role Summary

Donor Floor Supervisor oversees day-to-day activities on the donor floor and in the plasma processing area, including management of production, regulatory compliance, scheduling, and human resources activities. The role focuses on coordinating center activities to achieve goals, supervising staff on SOPs, and maximizing donor satisfaction while maintaining a safe, healthy, and friendly environment. This position is 90% donor floor supervision and 10% administrative tasks.

Responsibilities

• Ensures donor floor staff are trained and competent to perform job duties in accordance with SOPs and regulatory requirements.
• Schedules trained staff to ensure sufficient staffing to support safe and efficient donation activity and meet staffing ratios.
• Monitors and directs donor flow to maintain expected pace and donor time in center goals; makes adjustments as needed.
• Identifies ways to improve workflow and efficiencies within SOP constraints.
• Provides routine feedback to supervisor through one-on-one, updates, reports, and other management communications; informs of critical issues promptly.
• Works with QA to monitor errors, develop and implement corrective actions, and ensure regulatory, cGMP, and customer requirements are met.
• Monitors use of medical supplies and company resources; informs supervisor when supplies are needed.
• Monitors staff performance against standards and administers disciplinary actions as needed per policy.
• Manages absences, attendance, and work task schedules proactively.
• Oversees donor satisfaction to minimize delays or annoyances; ensures activities are audit-ready.
• Provides input into staff annual evaluations.
• Sets and promotes a strong work ethic among staff; maintains competence in required tasks.
• Travel required on an as-needed basis.
• Additional duties related to business needs may be assigned by management.

Qualifications

• Education: High School diploma or equivalent required.
• Experience: Two years of phlebotomy experience required. Two years of successful supervisor experience in a medical setting required, including managing staff schedules and addressing performance issues.

Skills

• Ability to follow cGMPs and procedures with strong attention to detail.
• Ability to train and motivate employees at all levels; knowledge of Federal and State regulations including OSHA and CUA.
• Basic computer skills (Word, Excel, GroupWise).

Additional Requirements

• Travel as needed.