Donor Floor Supervisor

Role Summary

The Donor Floor Supervisor provides supervision for all day-to-day activities on the donor floor and in the plasma processing area. This role oversees production, regulatory compliance, scheduling, and human resources activities as required. The supervisor coordinates center operations to support company goals, oversees training and SOP adherence, and strives to maximize donor satisfaction by maintaining a safe and welcoming environment for donors and staff. The position is 90% donor floor supervision and 10% administrative tasks, serving as a bridge between operations and center administration.

Responsibilities

• Ensures donor floor staff are trained and competent to perform job duties in accordance with the SOPs and regulatory requirements.
• Schedules trained staff to ensure sufficient staffing to support safe and efficient donation activity and meet the expected staffing ratios.
• Actively monitors and directs donor flow to ensure donors are moving through the donor floor at the expected pace and makes necessary adjustments to meet center time goals.
• Identifies ways to improve workflow and identify efficiencies while working within constraints of SOPs.
• Provides routine feedback to supervisor through one-on-one communication, telephone updates, action reports, and other management reports. Informs supervisor of critical issues right away.
• Works in cooperation with QA in areas such as monitoring of errors, developing and implementing corrective actions, and to ensure the Center meet regulatory, cGMP, and customer requirements always.
• Monitors medical supplies usage and use of other company resources to confirm use as intended and in accordance with SOPs; routinely monitors inventory against usage and informs supervisor when supplies are needed.
• Monitors staff performance against existing standards and provides immediate correction to staff as needed. Follows company policies about the documentation and administration of disciplinary actions.
• Manages absences, attendance issues, and work task schedules on a proactive basis.
• Directly oversees donor satisfaction on a day-to-day basis and works to limit all unnecessary annoyances or delays.
• Provides input into staff annual evaluations.
• Sets an example of good work ethic and encourages good work ethic in staff.
• Maintains competence with all position-required tasks.
• Oversees donor floor employees.
• Additional duties as related to supporting the needs of the business may be assigned by management as deemed necessary.

Qualifications

• Required: Two years of phlebotomy experience.
• Required: Two years of successful supervisor experience in a medical setting, including managing staff schedules and addressing performance issues.

Skills

• Ability to follow the cGMPs and procedures with great attention to detail.
• Ability to train and motivate employees at all levels within an organization.
• Knowledge of all Federal and State regulations including OSHA and CUA.
• Basic computer skills including experience with Word, Excel, and GroupWise.

Education

• High School diploma or equivalent required.

Additional Requirements

• Travel required on an as-needed basis.