Donor Floor Supervisor

Role Summary

Donor Floor Supervisor

Responsibilities

• Ensures donor floor staff are trained and competent to perform job duties in accordance with the SOPs and regulatory requirement.
• Schedules trained staff to ensure sufficient staffing are to support safe and efficient donation activity and meet the expected staffing ratios.
• Actively monitors and directs donor flow to ensure donors are moving through the donor floor at the expected pace and makes necessary adjustment to meet expected donor time in center goals.
• Identifies ways to improve workflow and identify efficiencies while working within constraints of SOPs.
• Provides routine feedback to supervisor through one-on-one communication, telephone updates, action reports and other management reports. Informs supervisor of critical issues right away.
• Works in cooperation with QA in areas such as monitoring of errors, developing, and implementing corrective actions, and to ensure the Center meet regulatory, cGMP, and customer requirements always.
• Monitors medical supplies usage and use of other company resources to confirm use as intended and in accordance with SOP and routinely monitors inventory against usage. Informs supervisor when supplies are needed.
• Monitors staff performance against existing standards and provides immediate correction to staff as needed. Follows company policies about the documentation and administration of disciplinary actions.
• Manages absences, attendance issues, and work task schedules on a proactive basis.
• Directly oversees donor satisfaction on a day-to-day basis and works to limit all unnecessary annoyances or delays.
• Provides input into staff annual evaluations.
• Sets an example of good work ethic and encourages good work ethic in staff.
• Maintains competence with all position required tasks.
• Travel required on an as needed basis.
• Additional duties as related to/supporting the needs of the business may be assigned by management as deemed necessary.

Qualifications

• Education Requirements: High School diploma or equivalent required.
• Experience Requirements: Two years of phlebotomy experience required. Two years of successful supervisor experience in a medical setting required. Experience should include managing staff schedules and addressing performance issues.

Skills

• Ability to follow the cGMP‚Äôs and procedures with great attention to detail
• Ability to train and motivate employees at all levels within an organization
• Knowledge of all Federal and State regulations including OSHA and CUA
• Basic computer skills including experience with software programs such as Word, Excel, and GroupWise

Additional Requirements

• Travel required on an as needed basis.