Donor Floor Supervisor

Role Summary

Donor Floor Supervisor position overseeing day-to-day activities on the donor floor and plasma processing area, with responsibilities including production management, regulatory compliance, scheduling, and human resources activities. This role ensures donor satisfaction, safety, and compliance, acting as a bridge between operations and center administration.

Responsibilities

• Ensures donor floor staff are trained and competent to perform job duties in accordance with SOPs and regulatory requirements.
• Schedules trained staff to ensure sufficient staffing to support safe and efficient donation activity and meet staffing ratios.
• Actively monitors and directs donor flow to meet expected pace and center time goals; adjusts as needed.
• Identifies workflow improvements and efficiencies within SOP constraints.
• Provides routine feedback to supervisor through various communication methods; informs supervisor of critical issues promptly.
• Collaborates with QA to monitor errors, implement corrective actions, and ensure compliance with regulatory, cGMP, and customer requirements.
• Monitors medical supplies usage and other resources, ensuring proper use and ongoing inventory management; communicates needs to supervisor.
• Monitors staff performance against standards and applies disciplinary actions per policy as needed.
• Manages absences, attendance, and task schedules proactively.
• Oversees donor satisfaction daily and works to minimize delays or annoyances.
• Provides input into staff annual evaluations.
• Sets and reinforces a strong work ethic among staff.
• Maintains competence with all required tasks; travel as needed.
• Additional duties to support business needs as assigned.

Qualifications

• Education: High School diploma or equivalent required.
• Experience: Two years of phlebotomy experience required; two years of successful supervisor experience in a medical setting required, including managing staff schedules and addressing performance issues.
• Skills: Ability to follow cGMPs and procedures with attention to detail; ability to train and motivate employees at all levels; knowledge of Federal and State regulations including OSHA and CUA; basic computer skills (Word, Excel, GroupWise).
• Preferred: Experience operating an automated blood collection system or similar equipment.

Skills

• cGMP compliance
• Staff training and development
• Operational scheduling and workflow optimization
• Regulatory and QA collaboration
• Inventory and resource management
• Communication and reporting

Education

• High School diploma or equivalent

Additional Requirements

• Travel required on an as-needed basis.