Director, US Field Effectiveness & Operations

Role Summary

The Director, US Field Effectiveness & Operations is a critical role within the Commercial organization, responsible for driving strategic initiatives and operational excellence to fuel business growth. This individual will build the operational infrastructure for the Key Account Manager (KAM) field force from the ground up, including field analytics and dashboards, territory sizing and alignment, targeting, and the development and execution of field force effectiveness programs.

This role requires strong cross-functional collaboration across Sales, Marketing, Market Access, Advanced Analytics, Patient Services, Finance, IT, and US Commercial Leadership to ensure launch readiness. The Director will champion innovation and operational efficiency, building scalable processes that enhance collaboration and field productivity with a patient-first mindset.

This is a remote-based, individual contributor role requiring strong communication, self-initiative, and consultative engagement skills.

Responsibilities

• Build field reporting and analytics capabilities from the ground up to support KAM performance and decision-making.
• Partner with field leadership to define KPIs and develop analytics and dashboards to track performance and impact.
• Design and lead a quarterly business review (QBR) process to assess commercial effectiveness and outcomes.
• Spend time in the field to understand the company's operating model and translate insights into practical, field-ready solutions.
• Own KAM performance analytics and execution in support of incentive compensation programs.
• Collaborate with the KAM team to design and implement an account planning tool.
• Develop regional and account-level performance dashboards.
• Recommend and drive enhancements to BI and CRM tools to improve KAM effectiveness.
• Serve as the primary point of contact for the VP, Customer Experience, KAM leadership, and the KAM field team.
• Lead field force sizing and structural planning for upcoming launches and ongoing strategic reviews.
• Establish and maintain territory alignment and adjustment processes.
• Lead account and HCP targeting strategy and analytics in partnership with the Data and Advanced Analytics teams.
• Optimize field enablement tools, materials, and processes to maximize field productivity.

Qualifications

• 5+ years of experience in field sales, sales leadership, field operations, or consulting roles with deep field operations exposure.
• Proven track record supporting or launching rare disease therapies, preferably in neuromuscular, neurodegenerative, or neurodevelopmental indications.
• Demonstrated ability to build and scale commercial infrastructure, including vendor management.
• Strategic thinker with strong business acumen and a results-oriented mindset.
• Proficiency with commercial technology platforms and data, including CRM, BI tools, Snowflake, Boomi, SP/SIP, and HUB data.
• Excellent written and verbal communication skills, with experience presenting to senior leadership.
• Strong problem-solving skills and ability to operate effectively in a fast-paced, evolving environment.

Skills

• Data visualization and dashboard design.
• Cross-functional collaboration and communication.
• Change management and enabling field teams to adopt new tools and processes.

Education

• Bachelor’s degree with 10+ years of experience in biotech, pharma, or life sciences.

Additional Requirements

• Travel may be required for this role.