Director UI / UX & Workflow, Commercial AIA

Role Summary

The Director of UI/UX & Workflow is a strategic leader responsible for shaping the user experience and operational workflows of AI-powered solutions across healthcare initiatives. This role ensures that digital products are intuitive, accessible, and aligned with the needs of diverse stakeholders across US Commercial Organization. The Director will lead a multidisciplinary team of designers, researchers, and workflow analysts to deliver seamless, human-centered experiences that drive adoption and impact.

Responsibilities

• Experience Strategy & Design Leadership
  • Define and execute the UI/UX vision for AI-enabled platforms, ensuring alignment with business objectives and user needs.
  • Lead the creation of design systems, interaction models, and visual languages that support consistency and scalability.
  • Champion design thinking and human-centered design methodologies across the AI Accelerator team.

• Workflow Optimization & Integration
  • Analyze and map end-to-end user workflows across clinical, commercial, and operational domains.
  • Collaborate with cross-functional teams to design AI solutions that integrate seamlessly into existing processes and systems.
  • Identify opportunities to streamline workflows, reduce friction, and enhance productivity through intelligent automation and design.

• Team Leadership & Development
  • Build, mentor, and manage a high-performing team of UI/UX designers, researchers, and workflow analysts.
  • Foster a culture of creativity, experimentation, and continuous learning.
  • Establish clear goals, KPIs, and development plans for team members.

• Stakeholder Engagement & Co-Creation
  • Facilitate workshops, design sprints, and user research sessions with internal and external stakeholders.
  • Translate complex business and technical requirements into intuitive user experiences.
  • Advocate for user needs and accessibility in all stages of product development.

• Design Governance & Quality Assurance
  • Implement design review processes, usability testing protocols, and accessibility standards.
  • Ensure compliance with healthcare regulations and data privacy laws (e.g., HIPAA, GDPR).
  • Maintain documentation of design decisions, user journeys, and workflow models.

• Innovation & Emerging Trends
  • Monitor trends in digital health, AI interfaces, and user experience design.
  • Explore emerging technologies for potential integration.
  • Lead pilot initiatives to test new interaction paradigms and design innovations.

Qualifications

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Psychology, or related field.
• 10+ years of experience in UI/UX design and workflow optimization, with 5+ years in a leadership role.
• Proven experience designing digital health or AI solutions in regulated environments.
• Expertise in design tools (e.g., Figma, Sketch, Adobe XD) and prototyping platforms.
• Strong understanding of user research, usability testing, and accessibility standards.
• Experience with agile development, product management, and cross-functional collaboration.

Skills

• Design systems and visual design leadership
• User research, usability testing, and accessibility
• Prototyping tools and interactive design
• Healthcare/regulated environment design considerations
• Agile product development and cross-functional collaboration

Education

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Psychology, or related field

Additional Requirements

• Work location: Flexible; 2-3 days onsite/week