Director, Transformation Architect (1 of 2)

Role Summary

Director, Transformation Architect is a strategic leader responsible for guiding Novartis’s Future Go-To-Market Transformation by shaping organizational, cultural, and behavioral change across a large, geographically dispersed organization. The role blends deep change management expertise with a human-centered approach to ensure new ways of working are designed, embraced, and sustained. It partners across functions to evolve how the organization operates, shifting from internally driven priorities to customer-focused operating models aligned with future commercial readiness. Location: Remote in the U.S.; Travel up to 30%.

Responsibilities

• Design and guide practical frameworks, processes, and approaches that help the organization confidently bring evolving go-to-market models to life.
• Ensure operational foundations – such as governance, decision-making, and capability development – are thoughtfully aligned, coordinated, and embedded into everyday ways of working.
• Champion mindsets and behaviors that strengthen customer-centricity, agility, and shared enterprise accountability.
• Create and activate strategies that foster psychological safety, leadership engagement, and team resilience, enabling teams to adapt and thrive through change.
• Partner across the organization to support the adoption and integration of new practices, ensuring improvements are embraced and sustained over time.
• Establish meaningful feedback loops and leverage data-driven insights to track progress, measure impact, and continuously refine transformation efforts.
• Collaborate closely with cross-functional partners to drive alignment and cohesion across all transformation initiatives.
• Serve as a trusted advisor to senior leaders, helping them navigate complexity and support their teams through periods of growth and evolution.

Qualifications

• Required: Bachelor’s degree from 4-year college or university.
• Required: 10+ years’ experience in organizational change management, cultural transformation, or organizational effectiveness, within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors.
• Required: Deep expertise in established change management methodologies (such as PROSCI, Kotter, or ADKAR), with the ability to thoughtfully adapt frameworks to fit real-world business contexts.
• Required: Proven experience leading both structural and cultural transformation within large, complex organizations.
• Required: Strong facilitation, communication, and influence skills, with the ability to engage and inspire stakeholders at all levels and across functions.
• Required: Demonstrated ability to balance long-term transformation ambitions with disciplined, near-term execution.
• Required: Track record of fostering cultures grounded in agility, adaptability, and continuous improvement.
• Required: Experience partnering closely with communications teams to drive, measure, and sustain adoption of transformation initiatives.
• Preferred: Brings a strategic mindset grounded in operational rigor, with the ability to navigate ambiguity and bring clarity to complex challenges.
• Preferred: Passionate about enabling enterprise transformation and shaping future-ready engagement models that help teams and organizations thrive.

Skills

• Change management methodologies (e.g., PROSCI, Kotter, ADKAR)
• Facilitation, communication, and influencing skills
• Data-driven decision making and measurement of impact
• Cross-functional collaboration and stakeholder management
• Customer-centric mindset and enterprise transformation leadership

Additional Requirements

• Travel: Up to 30% (domestic and international).