Director - Strategic Accounts - Pennsylvania/New Jersey

Role Summary

The Director - Strategic Accounts plays a critical role in advancing Caris Life Sciences’ enterprise precision medicine strategy by building, expanding, and sustaining system-level partnerships across surgery, pathology, and oncology. This position owns executive (C-suite and senior administrative) relationships within Caris’ most complex health systems, academic centers, and large group practices, and drives enterprise-wide adoption of Caris’ molecular diagnostics and precision oncology solutions. This role functions as a strategic operator, project leader, and trusted advisor, integrating commercial strategy with disciplined project management, data-driven execution, and cross-functional coordination to ensure successful implementation, scale, and sustainability of precision medicine programs. While not a direct people manager, the Director serves as an indirect leader and force multiplier, aligning stakeholders and enabling Regional Business Directors and field teams to achieve regional and enterprise growth objectives.

Responsibilities

• Own and manage executive-level relationships within strategic accounts, including CEOs, CMOs, COOs, CFOs, Cancer Center Directors, laboratory leadership, and health system administrators.
• Develop, execute, and maintain enterprise-level account strategies spanning surgical workflows, pathology operations, and oncology care delivery.
• Identify opportunities to integrate Caris molecular profiling and precision oncology solutions into clinical pathways, institutional standards of care, and system-wide protocols.
• Lead Quarterly Business Reviews (QBRs) focused on performance, utilization trends, outcomes, and future growth initiatives.
• Analyze account- and regional-level data to identify growth opportunities, adoption barriers, and productivity gaps.
• Serve as a strategic partner to Regional Business Directors by aligning enterprise priorities with regional planning, prioritization, and tactical execution.
• Provide indirect leadership, mentorship, and subject matter expertise to Oncology Account Executives, Oncology Case Managers, and supporting field roles.
• Serve as the primary project owner for strategic initiatives, including complex account onboarding, precision medicine program launches, pathology-driven initiatives, workflow optimization, EMR integrations, and service improvements.
• Coordinate cross-functional execution across Operations, Client Services, Laboratory, Medical Affairs, IT, and Marketing to ensure successful delivery of enterprise initiatives.
• Define project scope, timelines, deliverables, and success metrics; track progress using CRM and project management tools.
• Support new business development and account expansion by assisting with complex deal strategy, value positioning, and navigation of institutional decision-making processes.
• Serve as a senior escalation point for strategic accounts and ensure alignment between customer expectations and Caris operational performance.
• Represent Caris Life Sciences at the highest levels of customer leadership as a long-term precision medicine partner.

Qualifications

• Required: Bachelor's degree in life sciences, business, or a related field.
• Required: 5–7 years of experience in strategic account management, oncology diagnostics, precision medicine, or complex healthcare sales.
• Required: Strong understanding of molecular diagnostics, next-generation sequencing (NGS), oncology workflows, and pathology/laboratory operations.
• Required: Demonstrated success driving growth within complex, matrixed healthcare environments.
• Required: Proven ability to influence without direct authority and lead cross-functional and field teams.
• Required: Proficiency in CRM systems (e.g., Salesforce), reporting tools, and Microsoft Office Suite.
• Preferred: MBA or other advanced degree.
• Preferred: Formal project management training or PMP certification.
• Preferred: Experience supporting enterprise or health-system-level partnerships.
• Preferred: Established relationships within academic medical centers or large integrated delivery networks.
• Preferred: Strong analytical, organizational, and executive communication skills.

Additional Requirements

• Significant regional travel (approximately >50%).
• Evening, weekend, or holiday work may be required based on customer needs and business priorities.
• This role may require after-hours responsiveness for critical customer or enterprise issues.
• Physical demands: Ability to sit or stand for extended periods; travel by air and automobile for customer meetings and regional responsibilities; ability to lift and carry materials up to 25 pounds occasionally.