Director/Senior Director, Commercial Operations

Role Summary

The Senior Director, Commercial Operations leads cross-functional efforts to identify and implement best practices, methodologies, and processes to achieve commercial and operational excellence. This role oversees the operational build, development, and maintenance of commercial systems, forecasting, policies, and governance documents to support launch and commercialization, including automation of weekly performance reports and insights. It also manages sales force incentive compensation in partnership with sales leadership and, with IT, identifies and deploys enterprise technology solutions to maximize operational effectiveness, patient data, and performance data, coordinating with CRM providers and data aggregators. The position is on-site in Boston, MA.

Responsibilities

• Work closely with Commercial and Finance to build, analyze and communicate Commercial program budgets to ensure accurate forecasting reporting
• Develop and report Olpruva daily/weekly revenue process with Finance
• Collaborate with Finance to develop and support the monthly/quarterly revenue forecasting process
• Collaborate with Commercial stakeholders to design, deliver and maintain technology solutions that align to Commercial‚Äôs business strategic direction
• Identify and prioritize actionable, high-impact insights across Sales, Medical Affairs, Marketing, Finance, Market Access, Patient Services and IT
• Research, design, implement, and validate dashboards to analyze diverse data sources to achieve targeted outcomes
• Institute data and reporting governance for ad-hoc field inquiries from Executive Leadership Team and other Commercial functions
• Design, develop, implement and lead the company's customer management system (CRM) with input from Commercial, IT, Quality and Finance
• Plan field operations including management of vehicle allowance, incentive compensation design and administration, data management, reporting, and CRM management
• Lead data inquiry and data stewardship efforts in support of field-based teams
• Collaborate with Manufacturing, Supply Chain, Quality, and Program Management to ensure manufacturing-to-distribution integration
• Coordinate with Market Access to achieve Commercial objectives related to Gross-to-Net calculations, Inventory Management, Chargebacks, and Product Returns
• Collaborate with IT to develop Zevra‚Äôs enterprise data strategy
• Fulfill other responsibilities as requested by the CCO
• Work on site Monday - Thursday

Qualifications

• A minimum of 10 years of pharmaceutical/biotech industry experience
• Bachelor‚Äôs degree or equivalent experience in Commercial Operations, Business Intelligence, Data Management or Analytics
• Good verbal and written communication with solid organizational, time management, and project management skills
• Experience in rare disease products desirable
• Ability to work on site
• Ability to embrace the company ethos and principles
• Strong personal leadership skills to drive performance and support corporate objectives
• Ability to work collaboratively and effectively with others
• Ability to work under pressure and meet deadlines
• Strong analytical and communication skills
• Well organized and detail oriented
• Creativity and resilience in problem solving
• Hands-on drive to implement and achieve performance goals
• Effective management of vendor partners to ensure project scope is achieved within budget
• Ability to independently research, design, and implement platform technology solutions

Skills

• Commercial operations
• Forecasting and budgeting
• Business intelligence and analytics
• Data governance
• CRM management
• Vendor and project management
• Cross-functional collaboration

Education

• Bachelor‚Äôs degree or equivalent experience in relevant field