Director, Program Management

Role Summary

Director, Program Management leads the Program Management and FRM teams and develops strategies to maximize access to therapies. Drives best-in-class solutions while managing budgets and program efficiency. Maintains strong cross-functional collaboration with field teams, Brand Marketing, Training, Market Access & Public Affairs, Trade, Legal, Compliance, Finance, HEOR, and Market Research. This role has high exposure to senior management and requires cross-functional independence to achieve objectives.

Responsibilities

• Operational & Field Team Management
  • Develops Field Reimbursement strategy and partners across PSS team to develop materials and educate FRM teams on program solutions
  • Provide leadership support to FRM team and ensure cohesive partnership between FRM, HUB and Program Management teams
  • Support all current and future launch products. This includes developing the post script optimal Patient journey and leadership of Patient Support HUB suppliers
  • Oversee existing patient support programs, manage team responsible for day to day operations with a focus on operational excellence in support of the patient journey
  • Lead design, implementation and ongoing management of all programs
  • Partner with analytics teams to develop performance dashboards and interpret operational data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs. Enhance the customer experience via market research to assess program performance, including current and competitive offerings
  • Function as subject matter expert on patient support solutions and collaborate cross functionally to design and implement programs that compliantly support the company’s patient support objectives for inline and launching brands
  • Implement standardized auditing and active call monitoring
  • Develop and maintain SOPs and business rules related to all US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget. Ensure adherence to all compliance and regulatory requirements
• Fiscal Management
  • Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. In partnership with Sr. Director, Ops and procurement, negotiate and execute contracts / SOWs
• Field Engagement & Issue Management
  • Enhance KPI and metrics strategy for FRM team
  • Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes
  • Works closely with Sales, Marketing & Market Access teams to ensure the design and execution of high-impact program strategies that support patients
  • Responsible for communication and engagement strategies between field sales, marketing and reimbursement support partners to ensure awareness and escalation of reported issues and customer concerns
  • Engages with healthcare professionals to address concerns and drive ongoing and appropriate patient support experiences
  • Develops and presents compelling plans and recommendations for management endorsement
• Insight Generation
  • Monitor and assess program effectiveness; implementing data driven improvements to improve program offerings
  • Support the annual brand planning process with data driven insights
  • Lead and execute ongoing analyses of the market in terms of coverage and reimbursement issues impacting Novo Nordisk’s products, existing and emerging payer policies, competitive reimbursement landscape, trends, pricing, contracting strategies and potential barriers to provider and patient access
• Customer Support
  • Attends key customer meetings to proactively remain up-to-date on changes and related needs for patient support
  • Develops recommendations and lead team to implements program changes to ensure ongoing compliance, industry competitiveness and operational excellence
  • Collaborates with internal and external stakeholders in development of Patient Solutions technology

Additional Requirements

• 10-20% overnight travel required.

Qualifications

• Bachelor’s degree or equivalent required, MBA-preferred
• 11+ years of relevant sales, marketing, analytical and/or patient support experience, demonstrating a steady career progression with increasing roles of responsibility within the pharmaceutical or like industries
• 5+ years of experience with patient support hubs, specialty pharmacies and/or healthcare institutions required
• Customer facing reimbursement experience required, Rare disease experience desired
• Agency/Vendor management experience required
• Ability to lead and collaborate on cross-functional teams required
• Anticipates problems and roadblocks to avoid crisis management
• Must have proven track record of developing accurate short- and long-term business plans, results and follow up
• Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
• Develops accurate short- and long-term plans, forecasting, and business analysis
• Ensures timely execution and follow-up. Meets deadlines
• Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required