Director, Product Management, Delivery & Operations

Role Summary

The Global Development IT Director, Product Management leads the delivery, maintenance, and evolution of technology products within the Development Operations & Portfolio Management (DO&PM) domain. This role partners with key business stakeholders to intake, design, implement, and enhance technology products, and works closely with Business Solution Partners (BSPs) to deliver projects and product improvements. The role also has line management responsibility for product owners aligned to the domain and will assume product owner responsibilities for a defined set of technologies, including end-to-end implementation and support for all products in the domain. The position is based onsite at our offices in Warren, NJ or Armonk, NY; remote work is not available, and relocation benefits may be offered where eligible.

Responsibilities

• Lead & coach the Product Leads and Product Analysts within GDIT Delivery & Operations assigned to the domain, ensuring delivery on team commitments, collaboration across members, and definitions of processes, tools and competencies needed to further build the domain capabilities.
• Oversee all operational support for products and domain providing line leadership and guidance to individual product owners while thinking across product lines.
• Ensure alignment with product model processes and standards while customizing to meet domain-specific needs as applicable, including being responsible for product backlog and incidents management, including insights into enhancements and incidents trends over time.
• Partner with the Business Process Owners and BSPs to implement new/enhanced technologies, and take ownership of products including end-to-end support, performance, and commitment to continuous improvement.
• Intake, assess, prioritize and validate domain specific needs/requirements including partnership with BSPs to ensure alignment between technology roadmaps and product priorities.
• Responsible for identifying resourcing needs and for oversight of internal and vendor delivery, and managed service vendor associates in support of product.
• Work collaboratively with GDS functions, Corporate IT, and other relevant functions in the management of enterprise systems, including development and adherence to standards and governance.

Qualifications

• Required: BS/BA Degree with 12+ years relevant experience
• Required: MS Degree with 10+ years relevant experience
• Required: Deep knowledge of Development Operations & Portfolio Management business processes, including but not limited to Drug Development Program and Portfolio Management; Resource Management; Clinical Trial Feasibility, Planning, Execution, and Closeout; Clinical Monitoring; Study Start-up; Site Management; and Clinical Drug Supply Management.
• Required: Experience managing technology teams and driving business value in the Clinical Operations space with specific technologies like Veeva Clinical Vault (CTMS, TMF, SSU, etc.), CluePoints, Planisware, etc., a plus.
• Preferred: Proven ability to manage competing priorities across a multitude of stakeholders and to direct teams to deliver value-oriented, prioritized solutions.
• Preferred: Excellent communication skills and the ability to indirectly influence key partners and stakeholders with clear, concise, and well-formed message tailored to the audience
• Preferred: Strong record of accomplishment in technology project management, stakeholder management, budget management and value engineering.
• Preferred: Ability to effectively manage multiple priorities with a sense of urgency, and effectively manage ambiguity and changing priorities
• Preferred: Experience managing technology capability identification, selection, implementation, and operations
• Preferred: Excellent problem-solving skills to address day-to-day challenges associated with business solutions
• Preferred: Knowledge of pharmaceutical Global Development business capabilities, processes, systems, and key trends in the industry.
• Preferred: Experience growing and motivating a team, coaching members through career milestones and progression.
• Preferred: Exposure to delivering presentations and engaging with senior leadership.

Education

• BS/BA Degree
• MS Degree