Director Portfolio & Resource Operations, Clinical Data Management
Merck
August 19, 2026
Remote friendly (West Point, PA)
United States
Operations
Responsibilities
- Consolidate functional inputs to produce reliable demand outlooks; refine allocation algorithms to deliver the Book of Business on time and to standard.
- Design, validate, and operate capacity and portfolio models integrating performance, financial, and resource data.
- Drive productivity/optimization via business case development, cost-benefit analysis, and value realization.
- Implement standardized forecasting tools, metrics, processes, dashboards, and visualizations.
- Lead operating-model optimization; translate outcomes into action plans and track implementation.
- Define and govern operational metrics (sources, cadence); align functional areas to yearly objectives.
- Improve accuracy/timeliness/automation of operations data pipelines.
- Implement/monitor KPIs and long-term quality plans; trigger RCA/CAPA and verify sustained improvement.
- Provide expertise for automation/analytics supporting PROS operations; identify automation/AI/digital opportunities.
- Coordinate resource/financial forecasting, contracting, and invoicing; track variances and data integrity.
- Establish continuity frameworks for peak volumes/coverage/geographic demand shifts; capture tool/system release efficiencies.
- Lead centralized governance and prioritization for CDM technology portfolio; support impact assessment and adoption of new/updated technologies.
Qualifications / Skills
- 10+ years (Bachelor’s+) or 8+ years (Advanced Degree) in relevant field; deep subject-matter expertise and people influence/management.
- Experience supporting operations for large, complex, geographic departments (budget, contracts, resource utilization, sponsorship) and leading cross-functional projects.
- Strong forecasting, budgeting, accruals; ability to tie plan/forecast/actuals to operational drivers.
- Ability to integrate data from multiple sources; build repeatable pipelines/automation.
- Advanced Power BI/Tableau and Excel for dashboards and what-if analysis.
- Strong metric governance and “one source of truth”; RCA/CAPA understanding.
- English fluency; exceptional communication/influencing and decision-ready narrative skills.
- CDM/GCP: knowledge of ICH/GCP and working knowledge of clinical development, trial execution, and data management.
Required/Preferred Skills (from posting)
- Required: Accountability, Business Case Development, Clinical Data Management, Cross-Team Collaboration, Decision Making, Financial Forecasting, Leadership, Mentoring Staff, Quality Management, Regulatory Compliance, Resource Planning, Stakeholder Management.
- Preferred: Clinical Study Management, Communication, Stakeholder Engagement.
Application Instructions
- Apply at https://jobs.merck.com/us/en (or Workday Jobs Hub for current employees); deadline is stated on the posting.
- Consolidate functional inputs to produce reliable demand outlooks; refine allocation algorithms to deliver the Book of Business on time and to standard.
- Design, validate, and operate capacity and portfolio models integrating performance, financial, and resource data.
- Drive productivity/optimization via business case development, cost-benefit analysis, and value realization.
- Implement standardized forecasting tools, metrics, processes, dashboards, and visualizations.
- Lead operating-model optimization; translate outcomes into action plans and track implementation.
- Define and govern operational metrics (sources, cadence); align functional areas to yearly objectives.
- Improve accuracy/timeliness/automation of operations data pipelines.
- Implement/monitor KPIs and long-term quality plans; trigger RCA/CAPA and verify sustained improvement.
- Provide expertise for automation/analytics supporting PROS operations; identify automation/AI/digital opportunities.
- Coordinate resource/financial forecasting, contracting, and invoicing; track variances and data integrity.
- Establish continuity frameworks for peak volumes/coverage/geographic demand shifts; capture tool/system release efficiencies.
- Lead centralized governance and prioritization for CDM technology portfolio; support impact assessment and adoption of new/updated technologies.
Qualifications / Skills
- 10+ years (Bachelor’s+) or 8+ years (Advanced Degree) in relevant field; deep subject-matter expertise and people influence/management.
- Experience supporting operations for large, complex, geographic departments (budget, contracts, resource utilization, sponsorship) and leading cross-functional projects.
- Strong forecasting, budgeting, accruals; ability to tie plan/forecast/actuals to operational drivers.
- Ability to integrate data from multiple sources; build repeatable pipelines/automation.
- Advanced Power BI/Tableau and Excel for dashboards and what-if analysis.
- Strong metric governance and “one source of truth”; RCA/CAPA understanding.
- English fluency; exceptional communication/influencing and decision-ready narrative skills.
- CDM/GCP: knowledge of ICH/GCP and working knowledge of clinical development, trial execution, and data management.
Required/Preferred Skills (from posting)
- Required: Accountability, Business Case Development, Clinical Data Management, Cross-Team Collaboration, Decision Making, Financial Forecasting, Leadership, Mentoring Staff, Quality Management, Regulatory Compliance, Resource Planning, Stakeholder Management.
- Preferred: Clinical Study Management, Communication, Stakeholder Engagement.
Application Instructions
- Apply at https://jobs.merck.com/us/en (or Workday Jobs Hub for current employees); deadline is stated on the posting.