Director, Pfizer Patient Services (PPS) Launch Product Support, Oncology

Role Summary

The Pfizer Patient Services (PPS) Oncology Business Unit Support role is responsible for the development of patient services strategy and program design for Pfizer’s upcoming launch products in Oncology. The Director will establish the patient services program strategy across the patient journey, including: overall program strategy and design; copay / affordability support; hub support / operations; external landscape monitoring; and program performance management. The role sits within the PPS Oncology BU Strategy team and ensures close alignment with Business Unit and Product launch strategies, grounding Oncology patient services programs in a comprehensive understanding of the patient journey and patients’ experiences taking Pfizer’s upcoming Oncology treatments.

Responsibilities

• Represent PPS as the subject matter expert for Oncology product launch teams
• Lead development of pre- and post-launch plans to plan, execute, and operationalize patient support programs and services through key frameworks, processes, and best practices
• Serve as the interface for Patient Services teams and product launch partners, ensuring programs meet patient / healthcare provider needs and align to product launch strategies
• Support creation and implementation of tools that both simplify and accelerate the quality and timeliness of launch preparation
• Ensure program launch is done with proper monitoring, auditing and quality assurance of patient support programs and services
• Track brand needs, economics, strategies, timelines, and priorities while staying abreast of therapeutic area trends
• Support identification, evaluation, and management of cost-effective vendor solutions
• Manage and optimize PPS spend at the brand-level
• Facilitate integration of PPS leadership strategies and performance in marketing plans, therapeutic area planning documents, and executive updates
• Proactively establish strong internal and external relationships across PPS, the Business Unit, broader Global Access and Value (GAV) functions, US Market Access (USMA), and enabling functions (e.g., Digital, Analytics, Chief Commercial Office)
• Be a part of a high-performing team of professionals, responsible for designing and executing patient support programs for the brand
• Ensure program operating procedures are in alignment with legal, regulatory and compliance standards

Qualifications

• Bachelor’s degree required; advanced degree (MBA, MPH, etc.) preferred
• 8+ years’ experience in Biopharma Patient Services Strategy / Operations / Program Management, Strategy / Management Consulting, or related area required
• Experience supporting product launches in Oncology; relevant experience and understanding of requirements associated with buy-and-bill products is preferred
• Strong enterprise thinking, strategic planning, and financial acumen, with a data-driven mindset and the ability to connect broader organizational goals to BU-specific strategies
• Extensive cross-functional leadership and stakeholder management experience
• Depth in portfolio strategy, with a proven ability to identify opportunities, anticipate challenges, and guide decision-making at scale
• Exceptional written and verbal communication skills, and prior experience in presenting to functional leaders
• Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact
• Commitment to receiving development and coaching from leadership

Education

• Bachelor’s degree required
• Advanced degree (MBA, MPH, etc.) preferred

Additional Requirements

• Ability to travel based on business needs
• Hybrid work arrangement requiring onsite presence 2–3 days per week