Director, Pfizer Patient Services I&I

Role Summary

The Director, Pfizer Patient Services I&I is accountable for supporting and leading patient access and support for the I&I/Pfizer Dermatology portfolio (Cibinqo, Litfulo), and additional potential launches within I&I. This role ensures the efficient operation of Pfizer Dermatology product access services and patient support programs (e.g., Hubs, Copay) and the design, build, and operation of future assets in the I&I space. It owns the development of strategies, execution of access/service tactics, vendor management, innovation, and coordination with stakeholders to align to brand strategy, with a focus on optimizing access to Dermatology/I&I therapies and the patient experience from prescription through fulfillment. It partners with brand teams, field reimbursement, legal, external vendors, PAP, USMA, and Pfizer Patient Services colleagues who support I&I. The role ensures engagements and programs are compliant with Pfizer policies and procedures and embraces Pfizer’s Blueprint and core principles. The Director may lead or assist in ad-hoc and I&I/PFE projects and Hub offerings outside of day-to-day responsibilities.

Responsibilities

• Serve as the subject matter expert to lead the development, innovation, execution, and evolution of the PDPA Hub and patient support program strategies
• Lead and support the development of the access strategic and tactical plans for the Dermatology and other I&I brands, including Cibinqo, Litfulo
• Lead the execution and maintenance of patient access services
• Lead and manage the Hub/reimbursement services and vendor engagement
• Lead RFP selection process (if required)
• Direct and lead patient service enhancements and initiatives
• Own budget development and management: Recommend funding/budget requirements and manage dedicated brand dollars to access and patient support initiatives
• Negotiate and execute contracts with key third-party vendors to ensure cost effectiveness
• Lead coordination with Pfizer Digital and monitoring of Polaris data feed accuracy and availability
• Continually innovate by identifying, developing, and executing patient support services that help appropriate patients access and stay on their prescribed therapy
• Coordinate with Pfizer Patient Services, Channel Management (CM), and USMA colleagues on initiatives with the SPP distribution network, specialty payers, and cross-enterprise synergies
• Appropriately liaise with brand teams, field sales organization, and other cross-functional colleagues as required
• Integrate and manage new approaches and technology to increase efficacy and patient engagement
• Leverage data and analytics to identify opportunities to improve all stages of the post Rx patient journey
• Ensure compliance with Pfizer’s SOPs and BRDs and service quality of the Hub
• Responsible for ensuring compliance with policies and accountable for key operations metrics and vendor reviews; provide leadership to improve operations and leverage organization synergies
• Hub services quality assurance monitoring and remediation
• Partner with stakeholders to monitor Hub vendor KPIs, physician office satisfaction, and field force satisfaction
• Development of patient access services content, collateral, printing, distribution, and field communications
• Lead the review and approval of appropriate materials through the Review Committee (RC) process
• Ability to develop and integrate market insights and analytics into access/services strategies and tactics
• Lead ad hoc research projects to derive insights
• Identify key Hub performance indicators and monitor performance data
• Co-lead Periodic Business Reviews (PBR) with key PFE stakeholders
• Lead key ad-hoc business reviews with USMA and brand LT
• Hub – SPP data feeds and onboarding coordination with SAS colleagues, as appropriate
• Execute the “Annual Hub Audit Check List” and coordinate audits with Hub vendors and auditors
• Lead CSP registration, training, and YRR requirements for Hub, Copay, and other key patient support programs
• Produce relevant reports associated with the above activities
• Embrace, embed, and demonstrate a Patient First mindset to support services and bring that approach to Pfizer vendors

Qualifications

• Required: Bachelor's Degree
• Preferred: MBA or relevant graduate degree
• Required: 8+ years of pharmaceutical experience in market access, Hub, specialty pharmacy, reimbursement services, or marketing roles
• Required: Strong project management skills
• Required: High attention to detail with a customer service orientation
• Required: Knowledge of Hubs and payer intermediaries for specialty products
• Required: Understanding of reimbursement dynamics given multiple sites-of-care
• Preferred: Leadership experience
• Preferred: Vendor management experience
• Preferred: Experience working in a cross functional, matrix organization
• Preferred: Experience in executing and managing highly complex programs and projects
• Preferred: Strategic mindset, analytical thinking, interpersonal skills, leadership skills, communication skills, entrepreneurship
• Preferred: Understanding the patient needs/services and the patient journey through Hub and Specialty Pharmacy
• Preferred: Conceptualization, development, and execution of patient support programs
• Preferred: Marketing, payer marketing, specialty pharmacy, strategic and tactical planning, and business analytics experience

Education

• Bachelor’s Degree minimum; MBA or relevant graduate degree preferred

Skills

• Stakeholder management and cross-functional collaboration
• Vendor management
• Data analytics and market insights development
• Strategic and tactical planning; marketing and analytics experience (preferred)
• Strong communication and leadership abilities
• Ability to influence, coach, and manage external stakeholders
• Understanding of patient journey in Hub and Specialty Pharmacy
• Change management and willingness to innovate

Additional Requirements

• Travel: Must be able to travel by airplane and trains to Pfizer locations, Hub vendor locations, and various meetings
• Hybrid work: Position is hybrid and will require 2/3 days on site
• Relocation: Not eligible for relocation package