Director, Patient Support Communications, US Kidney

Role Summary

Director of Patient Support Communications to help build a new Patient Support and Customer Operations Team for Kidney. Oversees communications with patients and healthcare providers and leads a team responsible for guidance on programs, processes, and systems required for treatment.

Responsibilities

• Responsible for launch preparation/execution of all HCP- and patient/caregiver-facing educational resources, including auto-injector materials and foundational tactics
• Develop capabilities for digital engagement tools including resources for PSP website
• Develop resources to support treatment initiation and adherence for Kidney patient community
• Collaborate with Head of case management to provide timely tools and resources to care managers and PSS team
• Build the patient support communications team from the ground up to enable necessary interactions and service
• Develop and execute research/discovery plans to understand patient/caregiver needs, close knowledge gaps, and validate support offerings
• Partner with the Patient Services Operations Team to identify communication touchpoints and engagement channel mix for distribution networks and communications for HCPs and patients
• Understand and compliantly support the needs of healthcare providers and patients undergoing treatment
• Work with agency partners to develop tactics and obtain legal/medical/regulatory review
• Define metrics for tactics; implement measurement plans and optimize in partnership with the Analytics Team
• Support annual brand planning for program evolutions
• Foster cross-functional collaboration with marketing, IT, legal, sales, and compliance
• Recruit, hire, and develop a motivated team and act as a thought partner to team members

Qualifications

• Deep experience in legal, medical, and regulatory environment and application to branded/unbranded initiatives, with understanding of patient support guardrails
• Strong analytical skills to derive insights from customer engagements and apply to tactical creation
• Experience leading a team
• Commitment to compliance, ethics, and integrity; ability to role model expected behavior
• Ability to collaborate across multiple teams
• Experience managing and directing agency partners, including budget ownership
• Excellent written and verbal communication skills; ability to connect with senior leaders and large diverse audiences
• Ability to thrive in a fast-paced, results-driven environment and prioritize workload

Education

• Bachelor‚Äôs Degree
• 10+ years of marketing or related fields with direct patient marketing and supervisory/management experience, or equivalent
• Experience launching a product for a rare disease/underserved patient population
• Experience in Kidney therapeutic landscape (preferred)
• Prior people leadership experience