Director, Patient Services & Vendor Strategy

Role Summary

The Director, Patient Services Access and Vendor Strategy is a key member of the Patient Services team, responsible for managing patient access for all Kiniksa products. The Patient Services program is a critical strategic and operational component to help establish Kiniksa as a leading biologics organization. This role reports directly to the Vice President of Patient Services. The role is based in Kiniksa’s Lexington office with a hybrid schedule of four days in office and one day remote.

Responsibilities

• Lead the process to design patient access programs that are aligned to brand objectives, patient needs, patient services strategy, and commercial goals
• Manage the oversight of existing access programs including vendor management, business rules, KPIs, and success factors to understand areas of continued improvement
• Establish, and maintain cross-functional partnership with Market Access, Marketing, Patient Services, and Government Affairs to create tactics supporting business critical strategies. Partner with key stakeholders to create a vision and measures of success of how new insurance opportunities can drive overall patient health, access to therapy via insurance, and overall brand success
• Collaborate with Market Access Team and Head of Patient Services to understand payer access strategies for Commercial and Governmental insurances and the impact on patient access tactics. Follow business environment changes to understand impact on existing programs or the need for new programs including eligibility, support levels, and program scope
• Monitor the US healthcare environment in close partnership with Market Access, Government Affairs, and others to understand environmental factors and their impact on patients. Work with Patient Services Operational Leaders on the successful implementation, training, and day-to-day execution of the different support programs
• Design programs in partnership with Legal and Compliance partners to ensure full compliance with all programs and offerings
• Proactively monitor and communicate information and results to all cross-functional partners to allow for informed business decisions and discussions
• Manage related projects and provide guidance to internal and external partners
• Establish process for collection and sharing of best practices, including management of vendor QBRs
• Oversee project financials and performance monitoring; ensure transparency in progress and alignment with business goals

Qualifications

• BA/BS required; advanced degree preferred
• 5-8 years of experience in the pharmaceutical or related industry with at least 5 years of experience supporting a comprehensive patient services program in the pharmaceutical industry
• 5+ years of pharmaceutical reimbursement and financial assistance experience
• Experience with direct patient access program design and oversight responsibilities required, including vendor management and budgetary management
• Proven leadership, strong interpersonal skills, and excellent written and verbal communication skills; documented record of strong internal and external relationships
• Analytical and reporting experience required
• Strategic development, departmental/functional business planning and resource development related to Patient Support Program processes, and management experience preferred
• In-depth understanding of all relevant US legal, compliance, and regulatory requirements with a strong commitment to compliance and ethical standards
• Ability to work independently in a dynamic, fast-paced environment
• Experience in rare diseases / specialty medicines is highly desirable
• Ability to travel as needed