Director, Patient Services Operations (Must have biopharmaceutical/pharma experience)

Role: Director of Patient Services Operations overseeing the design, launch, and management of DBV’s patient support programs for food allergy immunotherapy products. Responsibilities: lead patient services hub operations including benefits verification, prior authorization, onboarding workflows, and vendor performance; operationalize copay and patient assistance programs ensuring regulatory compliance; manage vendor relationships, budgets, and performance metrics; define KPIs, develop reporting, and analyze data for program improvements; collaborate cross-functionally with Market Access, Legal, Medical, and Commercial teams; ensure adherence to HIPAA, OIG, and PhRMA guidelines; support launch planning and patient experience enhancement. Requirements: Bachelor’s degree (advanced degree preferred), 8+ years in biopharma, with 5+ years in patient services, specialty pharmacy, or access roles; experience in specialty or pediatric product support programs, vendor management, and reimbursement landscape; proficiency with CRM, patient portals, benefits verification, prior authorization, and compliance frameworks. Preferred: experience in biotech pre-launch environments, pediatric/caregiver support models, non-commercial pharmacy, vendor RFPs, and transition projects. High-value: specialty/pediatric immunotherapy, food allergy focus, hub and program operations, US reimbursement knowledge, vendor oversight, and cross-functional leadership. Work setup: On-site in Warren, NJ (3 days/week).