Director Patient Access Program Management

Role Summary

The Director of Patient Access Program Management leads key initiatives on the Patient & Channel team, delivering program management, business insights, and analytics for copay, pharmacy, patient programs, and related services. The role manages patient-facing programs and uses data-driven insights to inform strategy and optimize performance. It collaborates with cross-functional partners including Patient Services, Trade, Market Access, Finance, Commercial Operations, and IT to ensure informed decision-making. This position requires strategic thinking, expertise in program management and analytics, and experience in pharmaceutical distribution and patient-access fulfillment to optimize commercial strategies.

Responsibilities

• Lead the strategic management of Patient & Channel services initiatives
• Develop insights from program metrics to support measurable and actionable outcomes across pharmacy, trade, and patient channels
• Develop and implement strategies for decision support, ensuring alignment with commercial and patient access goals
• Collaborate with key stakeholders on the team, including patient services, trade relations, and market access
• Help define priorities, set objectives, and guide the enablement of insights across aspects of pharmacy and patient services
• Translate complex data into meaningful insights that can inform commercial strategy and decision support
• Conduct analysis to identify trends, forecast performance, and assess risks and opportunities
• Employ technologies to access data to align, analyze, and interpret data related to trade distribution, pharmacy copay, and any other related transactions
• Provide analytical support for product launches, distribution agreements, and other access initiatives
• Track and report on patient access key performance indicators and provide recommendations to improve operational strategies
• Generate and present dashboards to senior leadership, offering data-driven insights on the performance of patient access, distribution, and access channel effectiveness
• Align and analyze distribution and fulfillment transactions to optimize financial efficiency and allocation of limited resources
• Act as the primary liaison between the Channel and Patient Services team and Digital & IT
• Partner with Finance, Commercial Operations, and Information Technology teams to ensure analytics efforts support broader business initiatives
• Exceptional communication skills, with the demonstrated ability to communicate effectively with diverse internal customers
• Foster a collaborative culture of openness and candid dialogue
• Ability to innovate and adapt with flexibility and resilience
• Able to communicate effectively with different levels of management as well as with peers
• Demonstrate initiative and sound judgment
• Demonstrates appreciation for diversity of perspectives and approaches among peers
• Has a results orientation with attention to detail and the ability to meet deadlines
• Identify and implement process improvements and automation opportunities within the patient access analytics function
• Develop standardized dashboards and reporting tools to provide stakeholders with real-time access to critical distribution data
• Ensure data quality and consistency across all analytics and reporting activities

Qualifications

• 8+ years of experience in patient program management and commercial analytics, with a strong background in pharmaceuticals, healthcare, or dermatology
• Advanced working knowledge of analytical tools like Excel, Tableau, and various data repositories

Education

• Bachelor’s degree or master’s degree

Skills

• Deep understanding of patient access, trade, and pharmacy strategy, including vendor management, decision support, analytics, and reporting
• Ability to translate complex data into actionable insights for non-technical stakeholders
• Strong knowledge of pharmaceutical distribution, copay, reimbursement, and trade agreements
• Exceptional leadership, communication, and project management skills
• Strong track record of success in the pharmaceutical industry; Experience with Specialty/Branded/Dermatology products is preferred
• Self-starter who can thrive in a competitive and fast-paced or high-pressure environment, who is able to effectively prioritize, balance multiple tasks, and work independently
• Highly motivated with the ability to be flexible in a fast-paced environment

Additional Requirements

• Travel up to 15% or as business needs require