Director, Operations and Change Management - Patient Support Services

Main Responsibilities
Project Coordination & Execution Support
- Support execution of strategic initiatives by managing timelines, tracking deliverables, and coordinating across teams
- Maintain integrated project schedules and dependencies across the portfolio
- Identify and proactively address risks, bottlenecks, and resource constraints
- Work with senior leaders as needed while maintaining accountability to the EDO Head
- Facilitate cross-functional alignment and remove barriers to progress

Portfolio & Financial Management
- Manage budgets and track financial performance across the PSS Enterprise Delivery Office portfolio
- Allocate change management and communication resources effectively; monitor spend and forecast needs
- Maintain portfolio visibility into project financials, identifying risks and opportunities
- Support business case development and ROI analysis
- Partner with finance and procurement to ensure compliance and efficiency

Change Management and Communication
- Develop and execute change management strategies and establish success metrics
- Create leadership presentations, briefing materials, and communications
- Translate complex project details into executive-ready narratives
- Draft stakeholder communications and ensure consistent messaging across the portfolio

Team Operations & Event Management
- Plan and coordinate meetings, offsites, and key events
- Manage calendars, governance forums, and leadership touchpoints
- Support onboarding; drive continuous improvement; maintain documentation/templates/knowledge repositories

About You
Basic Qualifications (Required)
- Bachelor’s degree
- 7+ years in communications, project management, operations, strategy, or consulting in pharma/biotech/healthcare
- Budget management and financial performance tracking; strong executive communication and presentation skills
- Ability to manage multiple priorities in a fast-paced, matrixed environment
- Cross-functional execution without direct authority
- Strong change management knowledge
- Proficiency with PowerPoint and Excel; project management tools and financial modeling
- US work authorization

Preferred Qualifications
- Experience in patient services, commercial or franchise operations in pharma/biotech; management consulting/strategy background
- Event planning; familiarity with organizational transformations
- Chief of staff (or similar) experience
- PMP (or equivalent); advanced degree (MBA or clinical)

Travel Requirements
- Up to 10%

Benefits (explicitly stated)
- Healthcare and wellbeing benefits; at least 14 weeks’ gender-neutral parental leave