Director, OneHUB External Hubs Lead

Role: Provide strategic leadership and governance oversight for external hub vendors supporting AbbVie's Patient Services, ensuring performance, quality, compliance, and operational excellence. Responsibilities: manage vendor performance against SLAs and KPIs, establish governance frameworks, conduct business reviews, monitor financial and compliance risks, and partner with internal stakeholders to adapt vendor operations to evolving business needs. Lead a team responsible for vendor relationship management, driving continuous improvement and cross-vendor optimization through data insights and process enhancements. Qualifications: Bachelor's degree; 8+ years in vendor management, operations leadership, or patient services within healthcare, biopharma, or related fields. High-Value: healthcare or biopharma patient support environments, vendor/vendor performance management, compliance, risk mitigation, cross-functional partnership. WorkSetup: Not specified.