Director, Oncology Patient Support Operations

Role Summary

Director of Oncology Patient Support Operations to lead the design, build, and implementation of an industry-leading patient support program as part of the launch of Corcept’s Oncology franchise. Drive strategic development and operational excellence of Oncology patient services to ensure timely access to therapy and deliver a positive experience for patients and providers. Responsible for patient services strategy, day-to-day operations, vendor performance, and leading the Patient Services team. Collaborate with cross-functional teams to deliver solutions aligned to strategic imperatives and serve as a subject matter expert on hub and patient services.

Responsibilities

• Strategic Launch Leadership: Drive the strategy, design, and execution of patient services programs in support of the commercial launch of a new oncology therapy, ensuring alignment with overall brand and access objectives
• Patient Services Strategy: Develop comprehensive patient support services including hub services (benefits investigation, prior authorization, and appeals support), quick start/free trial programs, dose replacement programs, field reimbursement managers, Patient Assistance Program (PAP) and copay assistance program
• Operational Excellence & Readiness: Translate strategic goals into actionable business requirements, workflows, and performance KPIs to ensure seamless launch execution and long-term scalability of patient services
• Vendor Strategy & Oversight: Oversee strategic vendor partnerships to build, implement, and manage patient service programs. Ensure operational excellence through rigorous oversight of SOWs, SOPs, training materials, compliance standards, and patient-focused
• Performance Measurement & Reporting: Establish a robust framework for monitoring program effectiveness, patient engagement, and satisfaction. Deliver timely insights and reporting to senior leadership to inform strategic decision-making
• Budget management: Provide oversight of patient support services budget and forecast. Manage program operational and pass-through reimbursement costs. Provide regular reporting to senior leadership
• Cross-functional Collaboration: Serve as a strategic partner to Access Marketing, Brand, Data & Analytics, Legal, Compliance, Medical Affairs, IT, and other cross-functional teams to ensure alignment and integration of patient services within the overall launch strategy
• Compliance & Quality: Ensure all programs adhere to relevant regulatory and legal standards, including HIPAA
• Patient Advocacy & Stakeholder Leadership: Champion the voice of the patient internally and externally, embedding a patient-first mindset across the organization and throughout the therapy lifecycle

Qualifications

• Required: Experience leading the launch of patient support programs in Oncology
• Preferred: Track record of delivering innovative, tech-enabled solutions to improve patient access
• Preferred: Strong background managing vendor partners and programs such as hub services, field reimbursement, free trial, and PAP/copay assistance
• Preferred: Strategic thinker with a patient-first mindset
• Preferred: Skilled in budget management and program forecasting
• Preferred: Comfort in fast-paced, evolving environments
• Preferred: Proven ability to lead, coach, and deliver results through high-performing teams
• Preferred: Experience with oral and infused oncology therapies
• Preferred: Strong communicator with the ability to influence across all levels, internally and externally
• Preferred: Solid understanding of U.S. healthcare policy, compliance, and regulatory standards
• Preferred: Willingness to travel (~25%), including to Corcept HQ and vendor sites

Skills

• Cross-functional collaboration and stakeholder management
• Program design and strategic launch execution
• Hub services, benefits investigation, prior authorization, and appeals processes
• Budgeting, forecasting, and financial oversight
• Vendor management and performance oversight
• Data-driven decision making and reporting
• Regulatory compliance and HIPAA knowledge
• Effective communication and influencing at all organizational levels

Education

• Bachelor’s Degree; Master’s degree preferred

Additional Requirements

• Willingness to travel (~25%), including to Corcept HQ and vendor sites