Director, Omnichannel Orchestration - Foster City, CA

Role: Director of Omnichannel Orchestration responsible for leading US strategy and execution of next-best experience (NBE) for patients and next-best action (NBA) for healthcare providers within Gilead's commercial operations. Responsibilities include developing and managing a multi-year roadmap, establishing governance processes, and building capabilities such as data analytics and ML/AI decision engines to personalize campaigns. The role involves cross-functional stakeholder leadership across digital, analytics, IT, and global teams to ensure alignment and scalability, as well as end-to-end delivery of omnichannel initiatives focused on improving patient and HCP engagement. Qualifications: Bachelor's degree with 12+ years, or Master's/PhD with corresponding experience, in pharma commercial or related fields. Preferred skills include extensive experience in omnichannel orchestration, AI/ML-driven decision engines, familiarity with pharma data sources (claims, engagement data), and strategic thinking for innovation. High-Value: Deep expertise in commercial analytics, digital transformation, and AI/ML application within pharma, especially for patient-centered and HCP-focused campaigns. The role requires excellent project management, cross-functional collaboration, and leadership skills. Location: US-based with a focus on digital and analytics capabilities.