Director of Hub and Patient Services

Role Summary

The Director of Hub and Patient Services leads integrated strategies to ensure patient access and affordability in the US market. They drive cross-functional initiatives to optimize access, affordability, availability, and adherence for Aquestive’s commercialized and pipeline products, including the launch of Anaphylm. The role serves as the strategic liaison with patient affordability vendors, HUB vendors, and other partners, bringing deep launch experience in patient services and HUB execution within biotech or specialty pharma. Reporting to the Vice President, Market Access, Trade & Patient Services, this role requires strong cross-functional leadership and problem-solving to enhance corporate culture.

Responsibilities

• Lead and collaborate with cross-functional teams such as Marketing, Finance, Market Access, Regulatory, Legal, and Compliance to ensure alignment on patient programs
• Design, implement and manage integrated and strategic patient access and affordability support programs for the Aquestive US portfolio.
• Design data analytics strategies to evaluate the patient’s journey and continually recommend compliant strategies to enhance the patient and provider experience
• Oversee budgeting and financial planning for all patient services functions, ensuring cost-effective dynamic execution.
• Proactively analyze and monitor KPI performance, manage business rules, service level agreements and SOPs, striving for agile and continuous improvement of services over the product’s lifecycle
• Proactively monitor and market trends, policy changes, and innovative programs to inform strategy and recommend program enhancements as necessary
• Strong collaboration with Trade and Supply Chain to ensure optimized program management
• Lead relationships with vendors and strategic business partners
• Serve as a key point of contact for field teams regarding patient program operations and troubleshooting
• Create necessary pull-through materials for sales force execution, in collaboration with Sales, Marketing, and other internal stakeholders
• Champion a culture of compliance by working closely with Legal, Regulatory, and Compliance to ensure all activities meet applicable laws and industry standards.
• Provide insights and updates to senior leadership on key performance indicators, program outcomes, and strategic opportunities.

Qualifications

• Required: Bachelor’s degree
• Preferred: Advanced degree (MBA, PharmD, MPH)
• Required: 10+ years of progressive experience in pharmaceutical patient access and services
• Required: Deep launch experience within patient services area, including patient services launch planning and execution and continuous commercial life cycle management in a competitive fast paced environment.
• Required: Demonstrated success in leading patient support program design, implementation, and optimization in a commercial-stage company.
• Required: Expertise in specialty pharmacy distribution models, pharmacy reimbursement and economics, copay assistance, and HUB services, including telemedicine
• Required: Strong leadership and vendor management skills, including ability to influence cross-functional stakeholders and external partners.
• Required: Highly analytical with ability to turn data into strategic insights and process improvements.
• Required: Strong organizational and vendor coordination skills.
• Required: Understanding of legal, compliance and regulatory frameworks including HIPAA, OIG guidance, and CMS regulations
• Required: Willingness to travel as needed (approximately 15-20%)

Additional Requirements

• Home office based position, with expectations of being in office 3x per week