Director of Customer Experience & Conversion Excellence

Role: Lead customer experience strategy and optimization within a biopharma healthcare context, focusing on improving consumer journeys and business outcomes. Responsibilities: partner cross-functionally with marketing, digital, analytics, and medical teams to identify friction points, develop and test interventions using behavioral science, and establish a continuous test-and-learn culture to enhance activation, engagement, and retention. Requirements: Bachelor's in Business, Marketing, Design, or Analytics; 10+ years in customer experience, digital, or journey optimization roles with measurable results; 6+ years of leadership experience leading high-performing teams; expertise in journey design, behavioral science, and data-driven improvement initiatives. Preferred: advanced degree, healthcare or regulated environment experience, and proven cross-functional collaboration skills. High-Value: consumer journey optimization, behavioral science application, experience in healthcare or life sciences, emphasis on measurable outcomes, team leadership, and change management. Work setup: based in Plainsboro, NJ with approximately 20-30% travel; leadership role with direct team management and cross-company influence.