Director, Key Account Management — CGT

Role Summary

The Director of Key Account Management (KAM) - Cell and Gene Therapy (CGT) is a senior leadership role responsible for driving strategic growth and executive-level client partnerships within the CGT business segment. This position shapes the long-term success of Novartis CDMO by positioning the organization as a trusted advisor across development, manufacturing, and commercialization stages, ensuring a differentiated, value-driven client experience.

Responsibilities

• Enterprise Account Strategy & Leadership Define and execute a global KAM strategy for CGT, serving as the senior point of contact for C-suite and decision-makers at client organizations.
• Executive Client Engagement & Governance Build strategic partnerships with senior stakeholders, lead joint governance forums, and anticipate evolving client needs to ensure long-term alignment.
• Scientific & Business Integration Translate complex technical discussions into actionable business strategies, ensuring delivery excellence and fostering innovation.
• Growth & Value Creation Drive revenue expansion through strategic upselling and cross-selling, influence pricing and contracting strategies, and identify new business opportunities.
• Performance Oversight & Reporting Monitor account performance, lead executive reviews, and provide strategic insights to senior leadership.

Qualifications

• Experience
  • Minimum 7+ years in Key Account, Large Account or Strategic Account Management roles within biopharma/CDMO.
  • At least 3 years in cell & gene therapy or advanced biologics.
• Education Bachelor’s degree in life sciences, biotechnology, or related field (advanced degree preferred).

Skills

• Proven ability to influence at the executive level and drive strategic decisions.
• Deep understanding of CGT technologies and market dynamics.
• Exceptional leadership, negotiation, and relationship-building skills.
• Strong business acumen with a track record of delivering growth.
• High emotional intelligence, resilience, and problem-solving mindset.

Education

• Bachelor’s degree in life sciences, biotechnology, or related field (advanced degree preferred).

Additional Requirements

• Location: Morris Plains, NJ (candidates should reside within commuting distance and be open to periodic domestic and international travel).