Director, IT R&D Systems

Role Summary

Director, IT R&D Systems based in Waltham, MA with a hybrid office schedule. Responsible for managing all technology implementation, production support, and maintenance activities for the Clinical, Regulatory and Medical Affairs business units, including DSPV. Oversees budget, scope, and resources and brings subject matter expertise in IT delivery for Clinical, Regulatory, Medical Affairs, and Pharmacovigilance processes within a pharmaceutical organization.

Responsibilities

• Own and foster the IT to business relationship for the Clinical, Regulatory, Medical Affairs, and DSPV business units. Drive technology strategy while partnering with business leadership. Prioritize technology efforts in partnership with business leadership
• Create and manage a delivery strategy and operating model within your team, maintaining the application production environment to quality standards, and delivering high value implementation projects on time and on budget
• Manage a team of internal and external, onshore and offshore application professionals to execute implementation and support activities to business value, SLA adherence and customer satisfaction goals
• Own partner/vendor relationships, managing external service provider quality and performance to ensure that services are delivered according to the specified service levels, requirements, and overall effectiveness
• Work closely with the Project Management Office (PMO) function to deliver project implementations through hypercare and into the production support function
• Ensure adherence to pertinent regulatory requirements, security, and departmental policies, practices and standard operating procedures
• Partner with other Global and local IT management to ensure alignment and coordination of IT best practices for all Alkermes users. Introduce best practice and process improvement ideas where appropriate. Collaborate with the Global IT team to share best practices and learn from peers within the industry
• Accountable for personnel management activities including personnel actions (hiring, promotions, transfers etc.), training and development, feedback on performance and adherence to performance management process. Assist in the development of organizational structure and staffing requirements
• Assist in the development and recommendation of departmental budget

Qualifications

• Required: Bachelor’s Degree in Computer Science, Information Systems, or a related field; post-graduate degree or equivalent experience preferred
• Required: Minimum of ten (10) years’ experience within IT delivery for clinical, regulatory, medical affairs, and DSPV systems in a pharmaceutical environment
• Required: Experience managing IT vendor relationships
• Preferred: Excellent verbal and written communication and presentation skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• Preferred: Self-starter with ability to multitask – effectively manage simultaneous work requests across departments, IT, and other cross-functional organizations
• Preferred: Ability to initiate, persuade, motivate, and influence project stakeholders and internal/external team members to desired and mutually-beneficial outcomes

Travel Requirements

• Occasional business travel expected

Additional Requirements