Director IT Commercial Systems and CRM Operations – Global Commercial Technology

Role: Lead the operational management and strategic development of US and JPAC commercial technology platforms supporting sales, medical, market access, marketing, and omnichannel functions. Objectives include establishing technology roadmaps aligned with corporate goals, ensuring platform reliability, and driving continuous improvement. Responsibilities encompass overseeing CRM platforms (e.g., Veeva, Salesforce), managing stakeholder relationships, facilitating release and change management, ensuring architecture governance, and leading vendor management. The role also involves supervising IT teams, fostering operational excellence, and supporting digital transformation initiatives. Qualifications: Bachelor's degree in IT, Business, or related field; 10+ years in IT with significant experience supporting commercial systems within the pharmaceutical industry; 5+ years leading technical teams; deep expertise in CRM platforms like Veeva and Salesforce; strong understanding of regulated pharma environments and commercial processes. Preferred: Master's degree, certifications (Salesforce, Veeva, ITIL, PMP), experience supporting global and multi-regional deployments, knowledge of GxP, GDPR, HIPAA, and analytics tools. High-Value: Focus on pharma commercial technology ecosystems, regulated environment expertise, and leadership in CRM transformation and platform governance. Work setup involves minimal travel (~10%) for strategic planning and vendor engagement.