Director, IT – Commercial Applications, Business Intelligence & Artificial Intelligence

Title

Director, IT – Commercial Applications, Business Intelligence & Artificial Intelligence

Title: Director, IT – Commercial Applications, Business Intelligence & Artificial Intelligence

Reports To: CIO

Location: Richmond, VA

Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat opioid use disorder (OUD). Our vision is that all patients around the world will have access to evidence-based treatment for OUD and we are dedicated to transforming OUD from a global human crisis to a recognized and treated chronic disease. Building on its global portfolio of OUD treatments, Indivior has a pipeline of product candidates designed to expand on its heritage in this category. Headquartered in the United States in Richmond, VA, Indivior employs approximately 500 individuals globally. Visit www.indivior.com to learn more. Connect with Indivior on LinkedIn by visiting www.linkedin.com/company/Indivior.

Position Summary

We are seeking a visionary and results-driven Director of IT to lead the strategy, development, and optimization of Commercial Applications, Business Intelligence (BI), and Artificial Intelligence (AI). This role will be instrumental in driving digital transformation, enhancing commercial effectiveness, and enabling data-driven decision-making across Sales, Marketing, Market Access, and Patient Services.

Essential Functions

The responsibilities of this role include, but are not limited to, the following:

Strategic Leadership

• Define and execute the IT roadmap for Commercial Applications, BI, and AI aligned with corporate and commercial business strategies.
• Partner with Commercial, Data Science, and Analytics leaders to identify opportunities for innovation and operational efficiency.
• Lead cross-functional teams to deliver scalable, secure, and compliant technology solutions.
  
  

Commercial Applications

• Oversee the implementation and lifecycle management of Veeva CRM and other commercial platforms.
• Ensure seamless integration of commercial systems with ERP, data lakes, and third-party data providers.
• Drive enhancements to support field force effectiveness, omnichannel engagement, and HCP/patient insights.
  
  

Business Intelligence & Data Analytics

• Lead the BI strategy, including data architecture, visualization tools (e.g., Tableau, Power BI), and self-service analytics.
• Establish KPIs and dashboards to monitor commercial performance, market trends, and customer engagement.
• Ensure data governance, quality, and compliance with industry regulations (e.g., HIPAA, GDPR).
  
  

Artificial Intelligence & Advanced Analytics

• Champion the adoption of AI/ML models to optimize targeting, forecasting, segmentation, and personalization.
• Collaborate with data science teams to operationalize predictive and prescriptive analytics.
• Evaluate emerging technologies and vendors to accelerate AI maturity across the organization.
  
  

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s or MBA preferred.
• 10+ years of progressive IT leadership experience, with at least 5 years in the pharmaceutical or life sciences industry.
• Proven track record in managing commercial applications, BI platforms, and AI initiatives.
• Deep understanding of commercial pharma operations, data ecosystems, and regulatory requirements.
• Strong vendor management, project delivery, and stakeholder engagement skills.
• Experience with cloud platforms (AWS, Azure), data lakes, and modern data stack tools.
  
  

Competencies/Conduct

In addition to the minimum qualifications, the employee will demonstrate:

• Familiarity with Veeva CRM, IQVIA data, and AI/ML frameworks.
• Change management and agile delivery experience.
• Excellent communication and leadership skills with the ability to influence at all levels.
  
  

Benefits

Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes:

• 3 weeks’ vacation plus floating holidays and sick leave, plus company closure from December 24th- January 1st
• 401(k) and Profit Sharing Plan- Company match of 75% on your first 6% of contributions and profit sharing contribution equal to 4% of your eligible pay
• U.S. Employee Stock Purchase Plan- 15% Discount
• Comprehensive Medical, Dental, Vision, Life and Disability coverage
• Health, Dependent Care and Limited Purpose Flex Spending and HSA options
• Adoption assistance
• Tuition reimbursement
• Concierge/personal assistance services
• Voluntary benefits including Legal, Pet Insurance and Critical Illness coverage
• Gym, fitness facility and cell phone discounts
  
  

Guiding Principles

Indivior’s guiding principles are the foundation for each employee’s success and growth. Each employee is expected to demonstrate understanding and adherence to our guiding principles in their everyday performance.

Compliance Obligations

Indivior is committed to maintaining a workplace where employees are committed to compliance and feel comfortable raising concerns about potential violations of policies or unethical behaviour. As part of your responsibilities, you are expected to:

Employee Obligations

• Have unquestionable ethics and integrity with the willingness to stand firm on these principles even under significant pressure
• Risk IQ: Know what policies apply to your role and function and adhere to them.
• Speak Up: If you see something, say something.
  
  

Manager Obligations

• Have unquestionable ethics and integrity with the willingness to stand firm on these principles even under significant pressure
• Reinforce risk awareness with your team, with accountability and oversight for ongoing review and mitigation.
• Model and reinforce a Speak Up culture on your team.
  
  

The duties and responsibilities identified in this position description are considered essential but are not limited to only those outlined. The employee may perform other functions that may be assigned. Management retains the discretion to add or change the duties of this position at any time.

EQUAL EMPLOYMENT OPPORTUNITY

EOE/Minorities/Females/Vet/Disabled