Director, IT – Commercial Applications, Business Intelligence & Artificial Intelligence
Indivior
Full-time
Remote friendly (Richmond, VA)
United States
IT
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Role Summary
Director, IT – Commercial Applications, Business Intelligence & Artificial Intelligence. Location: Richmond, VA. Reports To: CIO.
Responsibilities
- Define and execute the IT roadmap for Commercial Applications, BI, and AI aligned with corporate and commercial business strategies.
- Partner with Commercial, Data Science, and Analytics leaders to identify opportunities for innovation and operational efficiency.
- Lead cross-functional teams to deliver scalable, secure, and compliant technology solutions.
- Oversee the implementation and lifecycle management of Veeva CRM and other commercial platforms.
- Ensure seamless integration of commercial systems with ERP, data lakes, and third-party data providers.
- Drive enhancements to support field force effectiveness, omnichannel engagement, and HCP/patient insights.
- Lead the BI strategy, including data architecture, visualization tools, and self-service analytics.
- Establish KPIs and dashboards to monitor commercial performance, market trends, and customer engagement.
- Ensure data governance, quality, and compliance with industry regulations (e.g., HIPAA, GDPR).
- Champion the adoption of AI/ML models to optimize targeting, forecasting, segmentation, and personalization.
- Collaborate with data science teams to operationalize predictive and prescriptive analytics.
- Evaluate emerging technologies and vendors to accelerate AI maturity across the organization.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s or MBA preferred.
- 10+ years of progressive IT leadership experience, with at least 5 years in the pharmaceutical or life sciences industry.
- Proven track record in managing commercial applications, BI platforms, and AI initiatives.
- Deep understanding of commercial pharma operations, data ecosystems, and regulatory requirements.
- Strong vendor management, project delivery, and stakeholder engagement skills.
- Experience with cloud platforms (AWS, Azure), data lakes, and modern data stack tools.
- Familiarity with Veeva CRM, IQVIA data, and AI/ML frameworks.
- Change management and agile delivery experience.
- Excellent communication and leadership skills with the ability to influence at all levels.
Skills
- Strategic IT leadership in Commercial Applications, BI, and AI
- Cross-functional collaboration and stakeholder management
- Data governance, privacy, and regulatory compliance
- Vendor management and contract negotiation
- Cloud architecture and modern data technologies
Education
- Bachelor’s degree required; Master’s or MBA preferred
Additional Requirements
- None specified beyond described responsibilities