Director, Immunology Key Accounts Lead, Mid-West

Role Summary

Director, Immunology Key Accounts Lead, Mid-West. The Respiratory / Immunology Key Account Lead (IKAL) serves as a strategic partner and trusted advisor to high-value Integrated Delivery Network (IDN) healthcare accounts, driving long-term engagement, operational excellence, and business growth by linking internal teams with external partners to enable value delivery within large health systems. The role requires building strong relationships across account stakeholders—including Pharmacy, P&T committees, multiple specialties, and executive levels—while translating customer insights into actionable feedback for HQ and supporting patient pull-through and satisfaction throughout the engagement. Location: Mid-West (Michigan, Indiana, Ohio).

Responsibilities

• Develop, establish, and actively lead the IDN / Healthcare account strategic Account Plan.
• Participate in the development of new strategic marketing resources, foster key relationships within each account, and implement resources that improve patient diagnosis, timely treatment, and outcomes in key Immunological diseases.
• Engage and coordinate with patient support services to properly support pull-through at Health Systems at appropriate steps of the engagement process.
• Identify and remove barriers to collaboration to drive efficiency and accountability across teams.
• Own the development of comprehensive account profiles capturing strategic priorities, customer mapping, and growth opportunities.
• Analyze performance metrics, utilization trends, and customer feedback to generate insight.
• Maintain a dynamic view of account engagements, using CRM tools and dashboards to monitor progress and inform future initiatives.

Qualifications

• You are capable of account profiling, planning, mapping and gap analysis.
• You bring executive presence.
• You can effectively build relationships and facilitate cross-functional collaboration and influence, IDN / Healthcare System Expertise.
• You are results oriented and customer-centric in approach.
• You have experience in Respiratory / Immunology; leading others is strongly preferred but not required.
• Minimum of 12+ years of biopharmaceutical field-facing experience in commercial roles (e.g., Sales, Reimbursement, Account Management, Thought Leader Liaison, Market Access, District Manager, and other Commercial/Marketing roles).
• Strong preference for 3+ years of sales leadership experience; prior background in Respiratory / Immunology, Market Access, Account management with large academic centers, Integrated Health Networks, and C-suite level interactions is a plus.

Education

• Bachelor's degree and/or Master's degree from an accredited college or university.

Additional Requirements

• Travel: Must be willing to travel 50-70% (including weekend travel as needed).