Director, Global Patient Engagement
GSK
5 months ago
Remote friendly (Philadelphia, PA)
United States
Patient Advocacy
Responsibilities:
- Lead and embed the global patient engagement and advocacy strategy across the full asset lifecycle (clinical development through launch and post-launch), ensuring alignment with Clinical Development, Global Medical Affairs (GMA), and Global Product Strategy (GPS).
- Integrate patient insights, lived experience, and priorities into clinical development decision-making, including clinical trial protocols, study design, and patient-relevant study execution.
- Partner with Global Clinical Development teams to incorporate patient input into clinical trial design and conduct considerations, and patient-facing materials (including Informed Consent Forms), focused on reducing patient burden and improving trial experience.
- Translate patient insights into actionable inputs for Global Medical Affairs and Global Product Strategy, informing first-line launch planning, evidence generation, education initiatives, scientific communications, and in-market optimization.
- Serve as global subject matter expert on patient experience and engagement, facilitating meaningful patient input across a matrix organization spanning R&D, Medical, and Commercial.
- Develop, sustain, and lead strategic relationships with patient organizations, advocates, and patient leaders; act as a trusted, ethical, and compliant external representative.
- Design and oversee patient insight-gathering and engagement activities (e.g., patient advocacy forums, disease-area meetings, sponsored initiatives) to inform strategy and improve patient outcomes.
- Support lifecycle optimization and innovation efforts, including asset expansion and long-term value delivery.
- Identify, manage, and proactively mitigate patient engagement risks, ensuring adherence to HIPAA, patient privacy requirements, regulatory expectations, and compliance/ethical standards.
- Manage patient engagement budgets and champion digital and AI-enabled innovation, partnering with the Patient Future program.
Qualifications (Required):
- 8–10+ years of relevant experience in patient engagement, Medical Affairs, drug development, healthcare/biotech/pharmaceutical, advocacy, or clinical research.
- 3–5+ years of formal people leadership and/or accountability leading cross-functional matrix teams (3+ functions) and external partners at regional/global level.
- Hands-on experience leading or co-leading 3–5 patient engagement initiatives with documented impact across at least two medicine lifecycle phases.
- Solid understanding of the drug development lifecycle and/or Medical Affairs, evidenced by direct involvement in at least one development program, medical strategy, or post-approval activity with responsibility for patient-related inputs.
- Proven ability to translate patient insights into documented actionable outputs (e.g., recommendations, program design, evidence plans) that influenced development/launch/in-market decisions.
- 3+ years of experience working directly and ethically with patients, carers, and patient advocates (e.g., interviews, advisory boards, co-creation workshops, ongoing partnerships) in compliance with applicable governance.
Qualifications (Preferred):
- Excellent oral and written communication skills to influence senior management and external stakeholders.
- Therapeutic area expertise in relevant disease areas.
- Change management experience.
- Experience with digital, data-driven, or AI-enabled approaches to patient engagement.
- Experience with patient experience data, real-world evidence, or mixed-methods insights.
- Familiarity with insights/analytics and AI-supported tools used to capture/analyze/operationalize patient perspectives.
- Comfort piloting innovative or evolving operating models.
Work arrangement:
- Hybrid role with a mix of on-site and remote work; on-site days discussed during hiring.
How to apply:
- Apply and share how your experience and motivations align with the role, including examples of advocacy work led and the impact achieved.
- Lead and embed the global patient engagement and advocacy strategy across the full asset lifecycle (clinical development through launch and post-launch), ensuring alignment with Clinical Development, Global Medical Affairs (GMA), and Global Product Strategy (GPS).
- Integrate patient insights, lived experience, and priorities into clinical development decision-making, including clinical trial protocols, study design, and patient-relevant study execution.
- Partner with Global Clinical Development teams to incorporate patient input into clinical trial design and conduct considerations, and patient-facing materials (including Informed Consent Forms), focused on reducing patient burden and improving trial experience.
- Translate patient insights into actionable inputs for Global Medical Affairs and Global Product Strategy, informing first-line launch planning, evidence generation, education initiatives, scientific communications, and in-market optimization.
- Serve as global subject matter expert on patient experience and engagement, facilitating meaningful patient input across a matrix organization spanning R&D, Medical, and Commercial.
- Develop, sustain, and lead strategic relationships with patient organizations, advocates, and patient leaders; act as a trusted, ethical, and compliant external representative.
- Design and oversee patient insight-gathering and engagement activities (e.g., patient advocacy forums, disease-area meetings, sponsored initiatives) to inform strategy and improve patient outcomes.
- Support lifecycle optimization and innovation efforts, including asset expansion and long-term value delivery.
- Identify, manage, and proactively mitigate patient engagement risks, ensuring adherence to HIPAA, patient privacy requirements, regulatory expectations, and compliance/ethical standards.
- Manage patient engagement budgets and champion digital and AI-enabled innovation, partnering with the Patient Future program.
Qualifications (Required):
- 8–10+ years of relevant experience in patient engagement, Medical Affairs, drug development, healthcare/biotech/pharmaceutical, advocacy, or clinical research.
- 3–5+ years of formal people leadership and/or accountability leading cross-functional matrix teams (3+ functions) and external partners at regional/global level.
- Hands-on experience leading or co-leading 3–5 patient engagement initiatives with documented impact across at least two medicine lifecycle phases.
- Solid understanding of the drug development lifecycle and/or Medical Affairs, evidenced by direct involvement in at least one development program, medical strategy, or post-approval activity with responsibility for patient-related inputs.
- Proven ability to translate patient insights into documented actionable outputs (e.g., recommendations, program design, evidence plans) that influenced development/launch/in-market decisions.
- 3+ years of experience working directly and ethically with patients, carers, and patient advocates (e.g., interviews, advisory boards, co-creation workshops, ongoing partnerships) in compliance with applicable governance.
Qualifications (Preferred):
- Excellent oral and written communication skills to influence senior management and external stakeholders.
- Therapeutic area expertise in relevant disease areas.
- Change management experience.
- Experience with digital, data-driven, or AI-enabled approaches to patient engagement.
- Experience with patient experience data, real-world evidence, or mixed-methods insights.
- Familiarity with insights/analytics and AI-supported tools used to capture/analyze/operationalize patient perspectives.
- Comfort piloting innovative or evolving operating models.
Work arrangement:
- Hybrid role with a mix of on-site and remote work; on-site days discussed during hiring.
How to apply:
- Apply and share how your experience and motivations align with the role, including examples of advocacy work led and the impact achieved.